Customer Service Manager

About the CompanyAero Fluid Products designs, manufactures and sells highly engineered aerospace fuel, hydraulic, and electromechanical systems. The company was founded in 1945 and was one of the founding subsidiaries of TransDigm, Inc in 1993. Our products are backed by a strong legacy of performance. We are committed to the Aerospace and Defense Industry and will continue developing the innovations of the future.About the RoleReporting to the Business Unit Manager (BUM), the CSM is a highly-visible, developmental role responsible for the oversight and management of customer relationships. The CSM role normally has Sales Representatives as direct reports on their team. Working in collaboration with Sales Representatives and the BUM, the CSM oversees the customer's account to ensure contractual compliance while safeguarding AFP's profitability and operational efficiency. The scope of this position includes developing and maintaining customer relationships, regular sales and booking analysis including OEM, aftermarket and all programs, supporting the BUM in establishing the yearly business plan, overseeing activities to ensure customer service and price objectives are met, contract negotiation and other business-related activities.ResponsibilitiesSupport the customer's account and relationship.Collaborates with Business Unit Manager and departments in meeting contractual commitments, production schedules and in resolving problems.Ensure compliance to customer contractual requirements.Work with and provide guidance to the Sales Representative assigned to the customer.Review and negotiate contracts.Review and approve all cost estimates and price quotations to ensure target margins and pricing is met for each market segment.Monitor, contest, and improve customer account scorecard data.Perform detailed quantitative analysis of sales and bookings data and prepares regular (monthly, quarterly, and annual) reports and forecasts on current and future performance of the product line for management.Assist the BUM in collecting and analyzing data to create the annual business plan.As a member of the Business Unit Team works as part of a team to address all issues including production, engineering, delivery, sales, and quality.Help prepare and present updates to the Staff and President on business unit performance as needed.Other duties as determined by AFP.Qualifications4-year college degree (engineering or business degree preferred).MBA Preferred.3 years minimum related experience.Minimum of five (5) years sales experience with proprietary engineered products (aerospace a plus); manufacturing or design engineering experience a plus.Experience with profit and loss responsibility preferred.Quantitative business experience desired including technical sales, engineering, finance and operations.Aerospace or industrial experience.Demonstrated results from current and prior positions.References validating proven performance is required.Required SkillsExtensive working knowledge of Microsoft office software (particularly strong in Excel).Excellent written and oral communication skills.Solution-oriented perspective on problems.Reliable and dependable.Continuous improvement mindset.Energetic, maintaining a bias for action.Positive, upbeat attitude.Exceptional decision making skills.Needs a strong appreciation of the importance of completing tasks on time with a sense of urgency.Strong problem solving ability.Curious – always looking at data with a bent toward "Why?".Understanding of the details of creating real value.Strong business sense/judgment.Action and result-oriented.Open and honest communication.Willingness to hear, process and act on critical feedback in order to grow skillset.Take ownership for their performance.Considerable knowledge of ERP systems, systematic methods, and standard practices in a manufacturing environment.Manage and prioritize multiple programs for maximum value creation.