Creative Operations Consultant

About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you! About The Role The Senior Consultant is a workstream and deliverable leader, responsible for translating strategy into action while ensuring clarity, quality, and forward momentum. This role balances independent delivery leadership with coaching and enabling others, helping shape structured work plans and client-ready outputs that drive measurable outcomes. As ICP continues to evolve as an integrated, insight-led partner, the Senior Consultant is essential to: Lead workstreams that connect strategic intent to tactical execution Drive clarity in deliverables, decision-making, and team alignment Build trust with client stakeholders through thoughtful recommendations Bring forward insights that shape ICP frameworks, methods, and IP Strengthen consulting maturity across the broader team Senior Consultants May Develop Along two Equally Valued Pathways Strategic path: structuring problems, shaping client direction, and guiding strategic recommendations. Specialist path: bringing depth of expertise (e.g., MRM, automation tools, etc.) to elevate solution feasibility and quality. This Creative Operations Senior Consultant role is focused on upstream & downstream creative operations—working with internal brand, design and marketing teams to define how workflows, how teams collaborate, content orchestration, and how platforms enable studios with scalable, efficient, and insight-driven ways of working. You’ll be a trusted strategic advisor, shaping creative operating models, optimizing workflows, and leading high-impact client engagements. You’ll bring deep understanding of in-house creative teams and the processes that support concepting, design, and delivery—building systems that avoid bottlenecks and burnout. You will also have a solid understanding of production and adaptation. Key Responsibilities Deliver consultancy across billable and non-billable projects focused on upstream creative operations. Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (ex: Celtra, Pencil, Gen AI etc). Combine deep subject matter expertise with broader consulting capabilities to shape end-to-end solutions. Act as an internal advisor and peer reviewer for Strategy & Consulting (S&C) colleagues, and a subject matter resource for client partners. Stay ahead of trends in creative process innovation, including automation, AI, and integration with Studio Ops and Content Studio teams. Help build client relationships, expanding ICP’s network and ensuring alignment with decision-makers and budget holders. Mentoring, coaching and professional development support for practice members Best Practices, Industry Analysis and Thought Leadership Contribute to development of playbooks, templates, and strategic frameworks. Collaborate with the S&C team to produce domain-specific industry insights and best practices. Drive thought leadership by identifying trends, surfacing continuous improvement opportunities, and aligning creative operations with related ecosystems (e.g., production, DAM, automation). Hard Skills End-to-end content production workflow design (brief → creation → approval → distribution) Asset lifecycle management (versioning, localization, archival) Expertise in process mapping, systems thinking, and documentation Multi-channel content orchestration (social, web, paid, CRM outputs) Resource allocation modeling across creative teams and vendors Identify, document and validate business requirements Reduce bottlenecks and eliminate redundant steps in content creation cycles Soft Skills Clear and confident communicator who simplifies complexity Systems thinker with structured, solution-oriented problem-solving skills Comfortable navigating ambiguity and defining order Self-motivated, organized, and accountable to timelines Collaboration Partner with clients, vendors, and global internal teams to drive creative operations transformation. Work cross-functionally with ICP colleagues—including client partners, solution leads, and COE teammates—to deliver seamless, aligned solutions. Client Facing Engagements Lead strategic engagements related to creative operations transformation. Confidently manage senior client stakeholders, guiding them through complexity with clarity and authority. What You’ll Have Bachelor’s degree or equivalent experience in creative operations, marketing ops, or transformation consulting. Experience in agency, in-house, or consulting environments with direct creative operations focus. Workfront certification required; Fusion experience is a plus. Led or supported operations for in-house creative studios or hybrid agency models Delivered operating model redesigns for creative or marketing teams Worked across multiple clients, industries, or business units Expertise in workflow strategy, content operations, and platform implementation. Experience working with large, global clients across distributed stakeholder networks. Ability to communicate clearly with senior stakeholders and simplify complex challenges. Proven ability to lead projects, guide cross-functional teams, and contribute to consulting growth. A mindset that blends creativity and operational rigor. A passion for great creative work—and the systems that make it possible. Someone Who Exemplifies Our ICP Values Curious: Always learning, eager to explore endless possibilities. Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together. Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence. Creative: Unleashing imagination, innovating boldly, and redefining possible. Trustworthy: Built on honesty, respect, and integrity we stand strong together. #J-18808-Ljbffr ICP