Customer Services - Customer Service Representative

Job Title

Work Location: Austin, TX

Skills Required

• Six months high volume inbound contact center experience within the last 6 months.

Preferred Skills

• Client Office experience
• Effective at multi-tasking

Roles and Responsibilities

• Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
• Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
• Assist with problem resolution as needed.
• Respond to phone inquiries in a prompt, courteous, and concise manner.
• Document all encounters in clear and concise online logs.
• Transfer callers to other Call Center units as needed.
• Meet individual performance standards.
• Perform other duties as may be assigned by management.
• Attain and maintain strict required attendance and performance metrics.