Business Support Specialist

Business Support Specialist

This role is a customer-facing support position within a fast-paced software environment focused on helping clients succeed with industry-leading management tools. You will be responsible for assisting users by diagnosing issues, answering product-related questions, and guiding them through effective solutions. The position involves regular interaction with customers through phone, email, and live chat, requiring strong communication and active listening skills. You will play a key role in ensuring a smooth user experience by translating technical product knowledge into clear, practical support. Success in this role depends on curiosity, adaptability, and the ability to stay calm and solution-oriented when handling multiple requests. You will also gain deep exposure to software systems and customer success operations, making this an excellent entry point for long-term career growth. The environment is dynamic, collaborative, and highly focused on customer satisfaction.

Accountabilities:

In this role, you will be responsible for supporting customers, resolving product inquiries, and ensuring a high-quality service experience across multiple communication channels.

• Handle inbound customer inquiries by diagnosing issues and identifying appropriate solutions through structured questioning.
• Provide technical and product support via phone, email, and live chat in a timely and professional manner.
• Document customer interactions, issues, and resolutions accurately within CRM systems such as Salesforce.
• Guide users through software functionality, integrations, and best practices to ensure successful product usage.
• Maintain up-to-date knowledge of product updates, features, and internal processes.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Deliver clear and empathetic communication while managing multiple customer interactions simultaneously.
• Contribute to continuous improvement of support processes and customer experience quality.

Requirements:

This role requires strong communication abilities, a customer-first mindset, and the ability to learn and adapt quickly in a technology-driven environment.

• 05 years of experience in customer service, technical support, or a related client-facing role.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Tech-savvy mindset with the ability to learn new software and systems efficiently.
• Strong problem-solving and analytical thinking skills.
• Ability to multitask, prioritize requests, and manage time effectively in a fast-paced environment.
• Comfortable working independently while also contributing effectively to a team.
• Familiarity with CRM tools such as Salesforce is a plus.
• Bachelor's or Associate's degree preferred but not required.
• Interest in technology and/or experience in the beauty or wellness industry is a plus.

Benefits:

• Annual salary range: $39,000 $40,000
• Paid Time Off including 3 weeks PTO, 10 paid holidays, 5 sick days, and 1 personal day
• Comprehensive medical, dental, and vision insurance with employer subsidies
• Fully covered life insurance and AD&D coverage
• Short-term and long-term disability insurance, with employer-covered long-term coverage
• 401(k) retirement plan with 100% employer match up to 4% of contributions
• Remote work opportunity within the United States
• Access to learning and development resources, including unlimited Udemy courses
• Structured training and clear career growth pathways in customer support and SaaS operations