Application Support Technician

Application Support Technician

The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Technician working in the Application Support group to support the ongoing production maintenance of the PeopleSoft based HR and Benefits system - NYCAPS (New York City Automated Personnel System, as well as CityTime, and the payroll and pension payroll systems.

Responsibilities include troubleshooting file transmission problems with various file transfer partners; setting up new business partners in the Sterling Integrator file repository system; ensuring that the operational support and production control functions are efficient, correct, and conform to agency operational standards; monitoring software products for operational alerts; providing rapid response to problems; coordinating effectively with production control and operational counterparts; ensuring the highest level of application availability to the end users. They will be required to document operational problems following standards and procedures. The selected candidate will be required to write UNIX scripts and use BPML (Business Process Modeling Language) to support the transfer of files between internal systems and end-user systems. They will also work with vendor supplied operational and production control staff, setting up and scheduling jobs and scripts, quality controlling the inputs and outputs, and reviewing written operational procedures. They will assist testers as needed and resolve operational problems during development and testing, as well as production.

Required Qualifications:

• Experience with UNIX, including writing scripts; shell scripting (KSH)
• Experience with Sterling Integrator
• Programming experience in a mainframe or UNIX business application
• Experience with PGP encryption
• Experience with the file transfer protocols SFTP and FTPS
• Experience with BPML (Business Process Modeling Language), preferably within Sterling Integrator (also known as IBM Sterling B2B Integrator)
• Excellent Communications skills (oral and written), interpersonal, and organizational skills

Preferred Skills:

• Experience with job submission and scheduling procedures and monitoring tools
• Experience with PeopleSoft, including People Tools Process Scheduler
• Experience with Rational Suite, including Clear Quest
• Experience with CONNECT: Direct
• Experience working with PeopleSoft Implementations in a government environment
• Knowledge of MVS/JCL, TSO/ISPF
• Experience with Java programming and builds

Minimum Qualifications:

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; or
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; or
• Education and/or experience which is equivalent to "1" or "2" above.

Public Service Loan Forgiveness:

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement:

New York City Residency is not required for this position.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.