Key Account Manager - Strategic Customer Focus

Key Account Manager – Strategic Customer Focus

(Power Distribution Systems)

Location: Upstate New York (preferred)

Reports To: VP of Sales & Marketing

Travel: Up to 50%, as required

Position Overview

We are seeking a strategic, relationship-driven Key Account Manager (KAM) to service one of our most important customer relationships in the clean energy sector. This role requires a strong blend of technical understanding, commercial acumen, and the ability to navigate large, complex organizations. The successful candidate will serve as the primary point of contact for a globally recognized technology manufacturer and will be responsible for account growth, stakeholder engagement, and long-term partnership development.

Experience in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred.

Key Responsibilities

Account Ownership & Strategic Relationship Management

• Serve as the primary interface for all business activities with the account, managing communication across technical, procurement, and executive teams
• Build deep, trust-based relationships with key stakeholders across multiple business units and geographies
• Act as the customer’s internal advocate — translating their technical and commercial needs into actionable internal plans

Sales & Growth Execution

• Own and deliver against sales targets and growth objectives for the account
• Identify and execute upsell and cross-sell opportunities across power electronics
• Lead or support long-cycle sales processes, including RFI/RFQ responses, pricing strategy, and contract negotiation

Account Strategy & Planning

• Develop and maintain a multi-year strategic account plan aligned with customer roadmaps and internal capabilities
• Anticipate customer needs based on market trends, new technologies, and shifts in manufacturing direction
• Coordinate cross-functionally with product, engineering, service, and supply chain teams to ensure alignment and timely execution

Reporting & Forecasting

• Provide detailed sales forecasts, opportunity tracking, and regular reporting to senior management
• Monitor key account KPIs and ensure performance goals are being met

Market & Industry Engagement

• Stay current with trends in Power Distribution System manufacturing
• Represent the company at trade shows, technical workshops, and customer meetings as needed

Required Qualifications

• Bachelor’s degree in electrical & electronic engineering (Masters preferred)
• Minimum of 5+ years’ experience in key account or strategic account management
• Strong background in technical sales or support of Power Distribution Systems used in clean energy products
• Excellent communication, presentation, and negotiation skills
• Self-driven and highly organized with experience managing high-value accounts
• Comfortable coordinating across global teams and time zones

Preferred Qualifications

• Direct experience working with or supporting a global manufacturer in power electronics such as Power Distribution Systems (PDS), Switchgear electrical equipment, Transformers, DC/AC Energy Conversion modules, and Automatic Transfer Switches Highly preferred
• Prior involvement managing accounts or technical programs with major U.S.-based clean energy companies
• Familiarity with customer engagement models and procurement practices typical of large multinational OEMs in Power distribution systems used in clean energy projects
• Background in cross-functional coordination with large enterprise customers, especially those with distributed global teams and long product development cycles

Pay Range & Total Compensation

The base pay range reflects the good-faith estimate of the salary/wage range for this position at the time of posting. Actual placement within the range is determined based on factors including key skills, relevant experience, internal equity, education, certifications, and geography/market differentials.

Additional Compensation & Benefits:

In addition to base pay, this role is eligible for:

• Comprehensive health, dental, and vision insurance coverage
• 401(k) matching program
• Paid Time Off (PTO), paid holidays, and sick leave

Note: Variable pay and benefits are subject to the terms and conditions of the applicable plan documents.