Product Support Specialist
Virtual Vocations Inc
To provide exceptional support for cloud-based applications, the full-time remote Product Support Specialist will develop product expertise, troubleshoot user issues, and manage support requests while utilizing AI tools to enhance service efficiency. Key Responsibilities Develop deep product knowledge to become a Subject Matter Expert across cloud-based applications and internal platforms Support users by answering product questions, troubleshooting issues, and configuring applications based on their needs Manage and prioritize support requests through the ticketing system, ensuring timely resolutions and a positive user experience Required Qualifications 2-5 years of experience in Product Support, Application Support, or similar roles supporting cloud-based business applications Hands-on experience with ticketing, help desk, or knowledge management platforms Familiarity with AI tools such as ChatGPT or similar for efficient research and documentation Strong analytical and troubleshooting skills with a user-focused approach Ability to create clear product documentation and knowledge-base content
Vacancy posted 3 days ago
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