Solutions Engineer 1

Job Summary Reporting to the Director, Solutions Engineering, the Solutions Engineer1 is responsible for providing solution engineering support to all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. This person will have a strong understanding of VoIP and data networking protocols including SIP, RTP, SNMP, Interior and Exterior IP Routing protocols (BGP, OSPF, QoS) as well as SDWAN and SASE design principles to best position the benefits of managed network solutions to prospective clients. Responsible for working with a cross‑functional team to define, develop and deploy solutions. Ensure that the company platform is deployed and maintained utilizing best practices as well as managing change as the platform evolves. Works independently with minimal‑to‑no supervision while also demonstrating the ability to lead projects and initiatives autonomously. Role is virtual with up to 25% travel; candidate will reside in the Eastern Standard Time Zone (EST) to align with sellers. Core Responsibilities Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. Provide lifecycle sustaining engineering support (discovering, solution and proposal). Handle moves, adds and changes (MACD). Provide sustaining engineering support for large complex solutions. Support activities related to account development. Capture customer technical requirements and translate to internal architecture templates. Work with the product team on new product requirements, integrations and defect resolution. Collaborate with the product team and customers on load/stress and fail‑over testing for high‑availability deployments. Work with customers to address issues and resolve problems both pre‑ and post‑production. Drive continuous technical improvement both internally and with customers. Cultivate and drive technical decisions with customers to design or improve technical solutions. Oversee technical implementation for customer deployment projects. Joint participation in client implementation planning and related activities to ensure seamless integration or turn‑up of Comcast Business Global services for both new and existing customers. Provide technical fulfillment and answer questions related to Comcast Business Global technical capabilities for RFI’s, RFQ’s and RFP’s. Exercise independent judgment and discretion in matters of significance on a consistent basis. Maintain regular, consistent and punctual attendance. Work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Preferred Qualifications 3+ years of experience as a telecom Solutions Engineer or related role. Strong understanding of VoIP and data networking protocols (SIP, RTP, SNMP, BGP, OSPF, QoS). Experience with SDWAN and SASE design principles. Proven ability to work independently and lead projects. Excellent problem‑solving and analytical skills. Strong communication and interpersonal skills. Reside on the East Coast of the US and able to travel up to 25% annually. Equal Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd