Help Desk Analyst I High-Volume Tier 1 Support
JPS Tech Solutions
JPS Tech Solutions in Atlanta, Georgia, is looking for a Helpdesk Technician to provide tier one technical support. You will assist customers with their issues, including general website support and password resets, while ensuring high customer service standards. The ideal candidate will have at least 2 years of helpdesk experience, a technical degree, and knowledge of software such as Outlook and MS Office. The role involves monitoring ticket queues and troubleshooting in a fast-paced call center environment. #J-18808-Ljbffr JPS Tech Solutions
- ...Overview: Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES... ...and external customers for tier one issues. This position requires handling a high volume of calls in a call center... ...service. Internal customer support involves troubleshooting hardware...SuggestedLocal area
- Position Summary As an on-site 1st Tier Help Desk Specialist for Huff, Powell, &... ...providing efficient and effective support to resolve their problems and ensure... ...Qualifications Education/Experience: High school diploma or G.E.D. At least 1 year of experience in a help desk...Suggested
- ...and insurance broker second. We have a highly skilled team ready to collaborate with... ...characteristic protected by law. Position Tier 1 Service Desk Technician (Position Tier 1 Service... ...additional duties as required by management. Support satellite offices and remote users....SuggestedRemote workShift work
- GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional technical support primarily to veterans. The role involves assisting with mobile... ...to service excellence. Qualifications include a high school diploma, technical support experience, and...SuggestedRemote job
- ...supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject... ...position requires handling a high volume of calls in a call center environment... ..., and connectivity issues. The Analyst will be responsible for escalation...Suggested
- Sterling Seacrest Pritchard Inc in Atlanta is looking for a Tier 1 Service Desk Technician to assist users with various technical problems,... ...efficiently. You will also assist with maintaining technology and support remote users. “ #J-18808-Ljbffr Sterling Seacrest Pritchard...Remote work
- Join to apply for the IT Help Desk Engineer 1 role at Tosca Join to apply for... ...you will be the first line of support for Tosca employees across North... .... What You'll Do: Provide Tier 1 technical support to onsite... ...requests while maintaining a high level of customer service and...Full timeWork at officeRemote workRelocationMonday to Friday
- ...TRANSPORTATION (BEGINNING JULY 1, 2026) JobID: 4923 Position Type... ..., remains fully operational to support safe and efficient student... ...Minimum Requirements Education High school diploma or GED required... ...with a level of proficiency and volume to be understood over a telephone...
$69k - $103k
...the world’s number 1 job site*, our mission is to help people get jobs. We... ...and site layouts to support accurate and sustainable... ...Deliver high-quality execution on... ...Range Transparency Tier 1 - United States of... ...based on applicant volume. It is unlawful in...Work experience placementLocal area$100k - $120k
Technical Support Engineer III Todyl puts world-class networking and security within... ...About The Role Todyl is seeking a highly driven, deeply technical, and... .... Serve as an escalation point for Tier 1 and Tier 2 engineers, helping guide investigation paths and resolution...- A leading support services provider is seeking a Help Desk Analyst located in Conyers, Georgia. This hybrid role requires handling tier one customer support issues, providing technical assistance to both internal and external customers. Candidates must be bilingual in Spanish...Contract work
- ...Description POSITION PURPOSE: The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and... ...Equivalent experience may be considered. ~1-2 years of experience in IT support or...Remote work
- ...Description Technical Support Specialist (TSS) (Tier I) serves as the first... ...resolved at the Tier 1 level, the TSS will escalate... ...recurring issues to help improve support... ...Skills, and Abilities) ~ High school diploma or GED... ...support, help desk, or IT service environment...Contract workWork at officeRemote workShift workWeekend workAfternoon shift
- ...hospitality industry to support a critical technology... ...commitment to maintaining highly reliable technology... ...distributed environment. The analyst acts as a key liaison... ...data Serve as Tier III escalation support... ...Ability to manage high-volume environments with strong...Temporary workRemote work
$50k - $55k
...IT Support Analyst Leapfrog Services, Inc. Atlanta, Georgia,... ...This is not a “regular” Help Desk or Service Desk role. We... ...looking for someone with 1–3 years of hands‑on... ...Provide best‑in‑class, multi‑tiered technical support for... ...‑first approach — high‑touch, not high‑stress....Full timeRemote workWeekend work$52.9k - $68.69k
...first-level technical support for users of enterprise IT services in a highly regulated government environment... ...tickets to higher-tier teams while maintaining... ...that reduce incident volume and improve user... ...in IT support, service desk, or help desk roles providing direct...Contract workWork experience placementWork at officeRemote work- ...Overview We are seeking a highly capable Service Desk Analyst II who will be responsible... ...their day performing remote support and composing knowledge base... ...questions, and other Level 1-2 support issues Assist end... ...consistent ticket closure volume, aiming to close 80+ tickets...Work at officeRemote work
- ...every time. You’ll Make an Impact By: The Desktop Support Analyst is responsible for delivering responsive, high‑quality technical support for company desktops, laptops... ...onboarding and hardware refresh cycles Provide Tier 1 and Tier 2 technical support via remote...Work experience placementRemote workWeekend work
- ...The ID Analyst will work remote , for the Office of... ...ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT... ...to assist in high priority escalations and... ...OR minimum 2+ years of help desk support • One-year proven... ...+93 American Samoa +1 Antigua & Barbuda +1...For contractorsWork at officeRemote work
- ...located in Atlanta, GA is seeking a highly capable Service Desk Analyst II. This role requires the... ...customers with various desktop support issues, maintain a high volume of ticket closures, and demonstrate... ...IT service desk experience and 1 year with Managed Service Providers...
- GovCIO is seeking an Associate Service Desk Technician - Tier I to provide exceptional first-tier technical support to Veterans and VA providers. This role ensures customer service while assisting users with mobile device setups and application support. Located in Atlanta...Remote job
$23 - $30 per hour
At Relatient, we help healthcare organizations... ...The Technical Analyst serves as a key liaison... ...and issues, supporting add‑on orders and adjustments... ...Impact Deliver a high-quality client... ...gaps Handle high volumes of calls and support... ...lieu of a degree 1+ years of experience...Hourly payLive inFlexible hours- ...Coreforce, where your Technical Support expertise makes a real... ...evidence systems, help public safety officers and... ...Resolve Tier 1 support issues via phone... ...needs. Qualifications High school diploma or GED required... ...technical support, help desk, or IT service environment...Full timeRemote workFlexible hours
- ...mandate * *MUST have IT Help Desk Call Center exp*... ...external customers for tier one issues. This position... ...requires handling a high volume of calls in a call center... .... Internal customer support involves... ...connectivity issues. The Analyst will be responsible for...
- ...buses, trains, and planes. You’ll help ensure top‑tier data collection, device performance... ...2‑3 years of hands‑on technical support/testing experience At least 1 year of QA testing or support experience... ...to use multiple transport modes High responsibility, flexibility,...
- A technology support firm located at DDS Headquarters in Conyers, Georgia, is... ...seeking a Bilingual Customer Support Analyst. Ideal candidates will have a high school diploma and six months of... ...Responsibilities include providing tier one technical support, managing customer...
$17 - $20 per hour
Job Description Support Now is an essential sub-department of Field... ...support interactions. The Help Desk Analyst I will provide exceptional customer... .... Skills and Requirements 1‑3+ years of Help Desk,... ...technical issues while providing a high‑touch customer experience...Remote jobPermanent employmentWork at officeLocal areaFlexible hoursShift workWeekday work- Insight Global is hiring an IT Support Specialist (Tier 2) in Atlanta to provide advanced technical support. This role involves troubleshooting complex... ...hardware, software, and network issues, while ensuring high customer satisfaction and collaboration with IT teams. The...Remote jobWork at office
- About the job IT Support Specialist 1 (Remote) Nanosoft Consulting desires an Esri ArcGIS end user support specialist to analyze, troubleshoot... ...support GDOT GIS User Group. Responsibilities Acts as 1st line/tier of GIS technical support for GDOT Validates operation of...Remote jobContract workWork at officeLocal area
- ...storage. As a Senior Technical Support Engineer, you will be the... ...support function — owning the Tier 1 ticket queue, developing deep... ...the tooling and automation that helps the team scale. This is not a... ...are growing. Overall support volume is increasing, ticket complexity...Remote work
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