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Help Desk Analyst I High-Volume Tier 1 Support

JPS Tech Solutions

JPS Tech Solutions in Atlanta, Georgia, is looking for a Helpdesk Technician to provide tier one technical support. You will assist customers with their issues, including general website support and password resets, while ensuring high customer service standards. The ideal candidate will have at least 2 years of helpdesk experience, a technical degree, and knowledge of software such as Outlook and MS Office. The role involves monitoring ticket queues and troubleshooting in a fast-paced call center environment. #J-18808-Ljbffr JPS Tech Solutions

Vacancy posted 1 day ago
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