Office Clerk, SMNPHC

Job Description

Job Description

Summary: Assist Housing Department, as a member of the Business Office staff, with general administrative tasks including customer service, communication, data entry, filing and other duties as assigned.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Assists tenants with transactions/requests at HBO window.
• Tenant rent payment data entry into Timberline.
• Answer HBO telephone and direct callers to the appropriate individuals.
• Scanning and filing of HBO forms.
• Opening and sorting mail.
• Assists with account payable by stamping and coding invoices as directed.
• Maintain various maintenance schedules and furniture inventory log.
• Participate in cross training within the Housing Business Office.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Associates Degree or equivalent work experience.
• 2 to 3 years of office support experience preferably in Property Management.
• Bilingual preferred (Spanish or Portuguese).
• Ability to multi task in a fast paced environment.
• Sensitivity to low income individuals.
• Excellent verbal and written skills.
• A minimum level of proficiency in computer applications such as Microsoft Office (Excel and Word).
• Must have reliable transportation, valid Driver’s License and meet insurance standards.

Organizational Relationship: Directly reports to Housing Business Office Supervisor.

Physical Requirement: Must be able to read and speak English. Must be able to drive.

Working Conditions: As part of the responsibilities of this position, the Office Clerk will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.