BILINGUAL REGISTRATION REPRESENTATIVE

Job Description

Job Description

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match.

POSITION SUMMARY

Provides dental office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.

KEY RESPONSIBILITIES

1. Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source.

2. Facilitates completion of registration forms.

3. Obtains updated patient demographic information and enters it into the practice management information system.

4. Verifies insurance and PCP selection, if applicable.

5. Establishes method of payment and collects co-payment (s), deductibles and payment for insurance and/or sliding fee.

6. Schedules some outpatient consultations and procedures dictated by providers in accordance with insurance company guidelines.

7. Completes Daily Activity Reports at the end of the business day.

8. Counts monies collected and totals cash drawer at the end of each business day.

9. Reviews the ledger to ensure that all suspended credits are applied properly.

10. Reviews the ledger to ensure that the appropriate cdt code and provider are assigned to the visit.

11. Schedules appointments via computer scheduling system, taking into account doctors’ weekly schedules, including PRN schedules.

12. Takes detailed phone messages for administrators, dentists, hygienists, and other staff members, including date, time, and operator’s initials; emails messages to managers from dental offices.

13. Schedules appointments and makes reminder calls for patient appointments and recall services within the health centers and dental centers.

14. Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.

15. Review and complete HL7 charges.

16. Generates and tracks dental referrals as indicated by the dentist.

17. Generates and tracks dental pre-authorizations.

18. Reviews and corrects insurance denials.

19. Follow guidelines of the various OTP plans.

20. Work at various locations as needed.

21. Performs other duties as required.

JOBS THIS POSITION DIRECTLY SUPERVISES

If no supervisory duties, leave blank

POSITION REQUIREMENTS

Education: High school diploma.

Experience: Bilingual with two to four years of clerical experience, preferably in a dental setting.

Licenses or Certifications: Dental Billing & Coding Certificate preferred. CPR Certification is required.

Mental Requirements

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

X Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity Approximate % of Time Comments

Sitting 70%

Standing 15%

Walking 15% 100%

Approximate percentage of time spent lifting, pulling and/or pushing: 30%

Maximum number of pounds required (with or without assistance): 15 pounds

Types of objects the incumbent is required to lift/pull/push. Boxes

Machines and Equipment Used:

Machines, Equipment, Tools Approximate % of Time Degree of Hand: Eye Coordination Required

1. Photocopier 95%

Normal

2. Computer 100%

High

3. Telephone 85%

Normal

4. Printer 100%

Normal

5. Credit Card machine 15-20% Normal

Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 25%

Working Conditions

Clinic setting with no barriers from the patients; risk exposure to infectious disease.

OTHER REQUIREMENTS

The specifics of each position will vary somewhat from one location to another.