Member Experience Associate

Jumpstart Your Financial Services Career!

Sparks Group is partnering with a highly respected Washington, DC credit union to hire a Bilingual (Spanish/English) Member Experience Associate, a dynamic, people-centered role perfect for early-career professionals who love helping others and want to grow in the banking industry. As the face of the branch, you'll create a warm, welcoming experience for every member who walks through the door. From guiding members through everyday transactions to helping them navigate digital banking tools, you'll play a key role in building trust, solving problems, and shaping a positive financial journey for the community you serve. We're looking for friendly, proactive team players who are energized by fast-paced environments and take pride in delivering exceptional serviceen espaol y en ingls. If you enjoy connecting with people, learning new skills, and making a real impact, this is an exciting opportunity to build a long-term career in banking and member support.

Responsibilities

• Assist members with everyday teller transactions including deposits, withdrawals, payments, cashier's checks, debit card replacements, and account updates.
• Process mobile deposits, ATM settlement tasks, check copies, statement requests, and digital documentation uploads.
• Ensure proper handling and shipment of international debit cards.
• Greet members, manage lobby flow, and maintain a welcoming and customer-focused branch environment.
• Identify member financial needs and recommend appropriate products, services, and digital tools.
• Educate members on self-service channels, including mobile apps, ATMs, and online banking.
• Assist members with new account openings for savings, checking, and certificate products while adhering to compliance standards.
• Conduct relationship-focused account reviews to identify opportunities that enhance members' financial well-being.
• Process domestic and international wire transfers accurately and efficiently.
• Take ownership of member concerns, resolving issues promptly and professionally.
• Maintain up-to-date knowledge of products, promotions, policies, and procedures.
• Serve as a subject-matter resource within the branch and provide support wherever coverage is needed.
• Uphold professionalism, accuracy, and compliance with internal and regulatory guidelines.

Qualifications/Background Profile

• High School diploma required; Associate or Bachelor's degree preferred.
• Bilingual in Spanish and English strongly preferred.
• Prior teller, cash-handling, customer service, or financial services experience preferred.
• Strong attention to detail, time management, and communication skills.
• Ability to learn products, systems, and procedures quickly and accurately.
• Comfortable navigating digital tools and Microsoft Office applications.
• Professional demeanor, reliability, and strong interpersonal skills.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.