Office Manager

Home Instead Norwich provide high-quality, award winning care services to support older people in our local community. Established in 2010, we are committed to the highest professional standards and are recognised for being a dependable and trustworthy partner for our clients. Job Description Creating order, consistency and confidence behind the scenes We’re looking for an Office Manager who takes a pride in running things well. This role suits someone who is naturally thoughtful, detail‑focused and dependable – someone who finds satisfaction in bringing structure, improving systems and making sure nothing important is missed . You won’t be firefighting or chasing noise. Instead, you’ll be trusted to calibrate how the office operates , ensuring the basics are right and the business is well supported to do its best work. The purpose of the role Our Office Manager is the steady point of balance in the organisation . You make sure processes are right, information is clear, and people can rely on the systems around them. Your work allows others to move faster and more confidently, knowing the foundations are solid. What you’ll be responsible for Keeping the office running smoothly through clear processes and consistent routines Managing key administrative systems so information is accurate, up to date and well organised Supporting finance, HR and compliance processes with care and attention to detail Maintaining records, documents and data to a high standard Spotting where processes can be refined and making sensible, well‑thought‑through improvements Acting as a calm, reliable point of contact for the wider team This role will suit you if you: Like to do things properly Take satisfaction in precision, order and follow‑through Are trusted by others because you are measured, discreet and dependable Are comfortable working independently and being relied upon for important decisions Enjoy improving systems so they work better for everyone What we value Integrity, accuracy and consistency Thoughtful problem‑solving rather than reactive fixes Professional pride in high standards Quiet confidence and reliability What you can expect from us A role with clear scope, purpose and responsibility Time and space to do the job properly Respect for thoughtful decision‑making and considered input A supportive leadership team that values quality over noise Stability, trust and long‑term opportunity Location & hours Qualifications At least 3 years’ experience in business administration, office management or a related field in an SME Excellent verbal and written communication skills Numerate with analytical and report writing skills Strong working knowledge of office systems, software and productivity tools Knowledge of GDPR, HR and Health & Safety legislation A full UK driving licence and access to your own car, as the role involves occasional travel between locations during working hours. Beneficial Experience Experience in a health or social care setting Experience of Xero accounting software Additional Information Company bonus 33 days annual leave Blue Light card discount Benefit scheme to save money on your shopping Employee Assistance Programme We will provide training and support tailored to your needs to ensure you are confident in your role Opportunities to gain recognised qualifications and develop your career A great culture and the chance to make a real difference in your life and the lives of others #J-18808-Ljbffr Home Instead