Onboarding Manager

Overview About NexHealth Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides, instant meal delivery, and unlimited streaming, why do you still have to call to schedule a doctor’s appointment and fill out a clipboard in the waiting room? NexHealth’s mission is to accelerate innovation in healthcare by connecting patients, providers, and developers. We’re building the infrastructure layer for modern healthcare, connecting thousands of fragmented, on-premise, and closed EHR systems into a single, modern platform that powers software, APIs, payments, and patient experiences across the ecosystem. About the Role It’s an incredibly exciting time to join the Onboarding Team at NexHealth! With our business accelerating rapidly, we’re creating scalable processes that will define the foundation for Customer Success in our high-growth environment. This team is built for operators who are eager to tackle high-impact challenges and build the future of onboarding at scale. As we grow, the demand for structured, effective onboarding has outpaced the scope of traditional responsibilities—requiring innovation, operational excellence and a deep understanding of how our product helps our customers achieve their goals. If you're ready to leave your current role to dive into a rapidly scaling startup, drive meaningful impact, and design the strategies that will elevate our entire customer journey, this is the opportunity for you. Join us to be a core part of a fast-paced, mission-driven team where you’ll build, lead, and shape onboarding processes that make a tangible difference for our customers and our company. What You’ll Do Lead onboarding for new medical practice clients, ensuring a smooth 30-day setup process that includes installation, customization, training, and consultation. Deliver a high-touch, "white glove" experience from the moment of purchase to full adoption, setting a positive first impression and building a foundation for long-term customer satisfaction. Act as the primary point of contact for customers during onboarding, guiding them through each step and addressing any questions or challenges. Collaborate closely with cross-functional teams to ensure that onboarding aligns with customer goals and maximizes their ability to leverage our product effectively. Track and measure onboarding success, continuously improving processes to drive customer adoption and satisfaction. What You’ll Bring 2–4 years of experience in a customer-facing onboarding, implementation, or customer success role at a SaaS company Available to be on-site a minimum of two days per week Experience implementing technical products, including guiding customers through software setup, integrations, training or process configuration Ability to consult with customers to understand their goals, recommend best practices, and drive business outcomes Proven ability to manage multiple projects concurrently, onboarding projects Excellent written and verbal communication skills Experience using CRM or project management tools such as Salesforce, HubSpot, Asana, or Trello High technical aptitude with the ability to quickly learn complex software systems, troubleshoot configuration issues, and communicate technical concepts to non-technical users Experience working with small businesses or healthcare customers, particularly those with limited technical resources Bonus Points For Experience in onboarding customers to a product that integrates with external systems such as APIs or practice management software Familiarity with dental or medical technology platforms Background working in a fast-paced startup or scale-up environment Compensation Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of commissions. Variable compensation type is determined by your role and level. Other benefits may include stock options, an unlimited paid time off policy, and up to 100% coverage on medical, vision and dental insurance. NexHealth Compensation Range $77,500—$167,500 USD Benefits Full Medical, Dental, and Vision (up to 100% covered) 401K and commuter benefits Flexible PTO High-impact work that directly improves the healthcare experience for millions Our Values Solve the customer’s problems, not yours — When making decisions, think from the perspective of the customer. Do the things others are not willing to do — Always pursue the hardest problems with high quality and speed. Take ownership — Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us. Say what’s on your mind, with positive intent — Be direct, proactive, transparent, and frequent in your communication. Default trust — Trust is given by default to enable faster collaboration and improvements. Think in first principles — Identify the problem, break it down, and validate assumptions by asking why. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact View email address on click.appcast.io to request assistance. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact View email address on click.appcast.io to request assistance. #J-18808-Ljbffr