Level 3 Support Engineer

My name is Sudher Vurakaranam, and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background, your experience may align well with this role.

Position Details:

Role:

Level 3 Support Engineer

Locations:

New York, NY

Employment Type:

Full-Time (W2 only)

Work Model:

5days a week onsite

Compensation: Base salary range of

$110,000-$150,000 per year, plus benefits

Experience Range

Min 8+ Years and Max 25 Years

Work Authorization

Who can work on a full-time W2 basis without sponsorship

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills:

• Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
• Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
• In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
• Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
• Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
• Experience with ServiceNow and Jira for workflow, incident and change management.
• Experience with Git and DX1 or comparable development / CI tooling.
• Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
• Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.
• Roles & Responsibilities
• Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
• Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
• Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
• Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
• Create and maintain clear operational processes, technical documentation and support procedures.
• Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
• Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
• Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
• Assist development teams with functionality delivery and resolution of product issues.
• Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
• Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

If you are interested in learning more, please reply with your updated resume and preferred time for a brief discussion. If this opportunity is not a match, feel free to disregard this message.

Thank you for your time and consideration.

Sudher Vurakaranam

Desk: View phone number on us.fitly.work( Ext:3280)

Email: View email address on us.fitly.work

Synchrony Systems Inc, 3 Ethel Rd Ste 313, Edison NJ 08817.

SYNCHRONY CORP

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