IT Support Technician (Phone Support)

Job Description

Job Description

Your future? Let's build it!

 

Volt is immediately hiring for IT Support Technician in Memphis, TN

 

As an IT Support Technician, you will:

• Primary focus is deskside support of desktops, laptops, mobile devices, printers, conference room technologies, and related end-user infrastructure. 
• Delivers world-class, on-site IT service to staff, covering the full lifecycle of end-user technology: onboarding and setup, upgrade and installation, in-person and remote troubleshooting, repair and replacement, asset recovery, and protection of hardware and software.
• Prepare devices for deployment by wiping data, reimaging, and testing functionality.

• Configure user profiles, network connectivity, and peripheral devices.
• Stage, schedule, and deploy devices to end-users.

• Diagnose and resolve basic hardware and software issues.
• Verify deployment success and resolve post-imaging errors or failures.
• Perform routine maintenance tasks.

• Maintain records of reimaged devices.
• Update asset management systems.
• Document procedures and troubleshooting steps.

• Provide 1st and 2nd tier support to SpaceX employees at the desk, on the production floor, and in conference rooms.
• Troubleshoot software and hardware issues in person and remotely, with a sense of urgency appropriate to mission-critical and sensitive systems.
• Assist with employee onboarding and initial workstation setup; support upgrades, moves, adds, and changes.
• Communicate timelines, status, and resolution clearly to technical and non-technical users.

 

This is a full-time, Contract opportunity.
Duration – 6 months

 

The ideal candidate will have:

• High school diploma or equivalent required.
• Associate degree preferred.
• 1–2 years of experience in IT support or similar role.
• Proficiency with imaging tools and OS deployment.
• Familiarity with Windows, macOS, Linux.
• Basic networking knowledge.
• Hardware troubleshooting.

 

Preferred Skills & Qualifications

• Bilingual English and Spanish preferred/ needed.
• Technical certifications (i.e. A+, Network+, MCSE).

 

Pay range: $30.00 - $33.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

 

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

 

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email View email address on ziprecruiter.com or call View phone number on ziprecruiter.com. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, I agree to receive calls and emails ( including automated or AI-generated calls or emails) from Volt Information Sciences, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions .  

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Pandologic. Keywords: Help Desk Technician, Location: Memphis, TN - 38104 , PL: 604540758