Senior Service Sales Manager

Your role

The Service Sales Manager – Semiconductor Service, is responsible for driving profitable growth of the US Semiconductor service business by identifying new OnTool (Fab) as well as Sub-Fab Service offerings, developing commercial strategies and proposals, assisting with key account plans and market sector plans for North America Semiconductor Service. This role will also act as the Voice of the Customer to provide guidance for product development and deployment.

You will:

• Assist Service Sales Director in defining annual service share and penetration targets with the Business Line Managers and the Customer Center General Manager.
• Act as part of the US Customer Center Service management team to develop the supporting infrastructure and resources required to deliver Customer Center and Divisional strategies.
• Drive, coordinate, and reports on the implementation of new Service Products and Service Marketing campaigns in the region.
• Contribute to the development and delivery of marketing collateral materials for Edwards Service, Sales, Customer Care staff, channel partners and Distributors if appropriate.
• Assist in the development of financial models to quantify and demonstrate the value of performance-based service contracts to our customers, to quantify the anticipated risks and rewards for the business, and to monitor and report the actual performance of executed contracts.
• Assist in developing, measuring and reporting revenue, margin targets, and forecasts.
• Support the service supply chain and Service Technology Centers (STCs) to achieve share and penetration targets.
• Assist in the development of regional pricing and discounting policy within global guidelines.
• Collaborate with service and sales to define and present service plans and proposals for key customers and ensures that plans are reviewed regularly and adapted as needed to meet achievements.
• Obtain and compiles information on our equipment and competitors in region to propose strategies and build a customer preference for Edwards over alternative.
• Maintain punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.

To succeed, you will need

Education level

• Bachelor’s degree in technical discipline or equivalent experience.

Relevant Previous experience

• Minimum of 5 years in advanced technology environment.
• Minimum of 3 years in marketing, product managment or other commercially-oriented role in a service business or Business-to-Business Sales.

Knowledge areas/Skills

• MS Excel, Word, PowerPoint

Other requirements

• Availability for travel within US
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Excellent communication and administrative skills.
• Excellent customer facing skills.
• Customer facing managerial experience preferred

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Edwards in Chandler, AZ!

#UVL

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website:

A division of Atlas Copco

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