Business Development Manager

Greater Cleveland, OH | Hybrid / Field-Based Full-Time About Integrated Restoration Integrated Restoration provides 24/7 emergency restoration, mitigation, reconstruction, and specialty cleaning services to homeowners, businesses, property managers, and insurance partners throughout Northeast Ohio. When property damage happens, people need a company they can trust to respond quickly, communicate clearly, and restore peace of mind. That is what we do. Our team is guided by five core values: Communication: Clear, professional, and proactive communication Learning: Continuous improvement and industry expertise Excellence: Quality work every time Accountability: Taking ownership of outcomes Reliability: Doing what we say and following through Position Summary Integrated Restoration is looking for a relationship-driven Business Development Manager to grow our referral network and strengthen our presence across the Greater Cleveland market. This is a field-based role for someone who knows how to build trust, stay organized, follow up, and turn relationships into qualified restoration opportunities. The Business Development Manager will develop partnerships with property managers, insurance professionals, plumbers, contractors, facility managers, commercial property owners, real estate professionals, and other referral sources. This role is not meant for someone who wants to sit behind a desk all day. The right person will spend most of their time in the market building relationships, attending events, visiting accounts, following up with partners, and representing Integrated Restoration with professionalism. This person will also support local marketing and social media efforts by helping show our work, promote our brand, highlight referral partners, support review generation, and keep Integrated Restoration visible in the community. Key Responsibilities Build and grow referral relationships throughout Greater Cleveland and Northeast Ohio Prospect and develop relationships with property managers, insurance agents, adjusters, plumbers, contractors, facility managers, commercial clients, real estate professionals, and other referral sources Generate qualified opportunities for mitigation, reconstruction, emergency restoration, and specialty cleaning services Maintain a consistent schedule of client visits, follow-ups, meetings, and networking activity Represent Integrated Restoration at networking events, trade groups, community events, association meetings, and industry functions Respond to property loss situations when needed and serve as a trusted resource for clients and referral partners Maintain relationships with existing referral partners while continuously identifying new opportunities for growth Track contacts, outreach activity, opportunities, follow-ups, referral sources, and account notes in Monday.com Collaborate with operations to ensure a clean handoff from referral to project execution Communicate clearly with internal teams about customer expectations, referral source needs, job details, and any promises made in the field Support local marketing efforts, including social media content, customer reviews, referral partner highlights, community visibility, event promotion, and project success stories Help identify opportunities for photos, videos, testimonials, before-and-after content, and educational posts Assist in building Integrated Restoration’s reputation as a trusted restoration partner in the Cleveland market Social Media & Local Marketing Support The Business Development Manager is not expected to be a full-time social media manager, but this role plays an important part in creating visibility for the company. This includes: Sharing content ideas from the field Capturing appropriate job-site or community photos when possible Highlighting referral partners, local businesses, and community relationships Helping request and generate Google reviews Promoting company events, networking activity, and community involvement Supporting educational content around water damage, fire damage, storm response, mold, reconstruction, and emergency preparedness Working with leadership or marketing support to keep Integrated Restoration active and visible online Social media should support relationship-building, not replace it. What Success Looks Like Success in this role means you are building a real referral engine for Integrated Restoration. You are successful when: You are consistently meeting new referral partners You maintain reliable follow-up and organized activity tracking Referral partners trust you, remember you, and call you when a loss happens You generate qualified opportunities that turn into profitable work Your pipeline is visible, current, and organized in Monday.com Operations has clear information and expectations when a job is handed off You help increase Integrated Restoration’s visibility in the local market You help generate positive reviews, community engagement, and brand awareness You bring in the right work, not just any work Qualifications Minimum of 3 years of experience in business development, outside sales, account management, or relationship-based sales Restoration, construction, property services, facility services, insurance, commercial services, or home services experience preferred Proven ability to generate new business and develop referral partnerships Strong communication, presentation, and relationship-building skills Highly organized with strong time management and follow-up habits Comfortable using a CRM, project management system, or sales tracking tool Self‑motivated and comfortable working independently in a field‑based role Comfortable attending networking events and representing the company in the community Basic understanding of social media, local marketing, reviews, and brand visibility preferred Professional, reliable, and able to build trust with customers, referral partners, and internal teams Valid driver’s license with a clean driving record Competitive base salary plus uncapped commission On‑target earnings of $90,000–$130,000+ annually Company vehicle or vehicle allowance Cell phone and laptop provided Medical, dental, and vision insurance 401(k) with company match Paid time off Professional development and growth opportunities Direct access to company leadership Why Join Integrated Restoration? This is an opportunity to play a key role in the growth of a restoration company with a strong service offering, clear values, and a team that cares about doing the work the right way. You will have the freedom to build relationships in the market, the support of an operations team that can execute the work, and the ability to make a direct impact on the growth of the business. If you are a driven business development professional who enjoys creating opportunities, developing partnerships, and helping customers when they need it most, we would like to meet you. Integrated Restoration is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. #J-18808-Ljbffr