Cancellation Administrative Specialist
Smart AutoCare
Cancellation Administrative Specialist
Position: Cancellation Administrative Specialist
Department: Accounting
Job Title: Cancellation Processor - Department: Contract Administration
Pay Grade: Overtime Eligibility: Non-Exempt - Date: June, 2026
Job Summary:
As a Cancellation Processor, you will join a dedicated, high-performing team responsible for the integrity and efficiency of our contract lifecycle. In this role, you will manage the end-to-end processing of contract cancellations and account adjustments. This position requires a sharp eye for financial data, exceptional communication skills to navigate dealership and agency networks, and a solutions-oriented approach to resolving client inquiries. This is a full time, hourly, in-office position based in Richardson, Texas.
Minimum Qualifications:
Education - High School Diploma or GED required OR Associate's degree in business administration, or a related field
Experience - 1+ years of experience in contract administration, loan processing, automotive finance (F&I), or high-volume customer accounts
Primary Job Functions:
Manage high-volume inbound inquiries and cancellation requests efficiently, ensuring professional, accurate, and empathetic client resolution.
Review incoming cancellation requests for accuracy; proactively engage clients via email and phone to expeditiously retrieve missing or corrected documentation.
Build and maintain cooperative, productive relationships with automotive dealerships, third-party entities, and external agencies to accelerate request fulfillment.
Maintain meticulous database records, tracking contact lists and account updates in real time to ensure seamless team communication.
Partner with the broader administrative team to assist with data entry deadlines, email queue triage, physical mail handling, and contract transfer processing as needed.
Periodic Job Functions:
Skills & Competencies Required
Comfortable working with numbers, multi-step math concepts (fractions, decimals, percentages), and processing complex financial adjustments.
Intermediate to advanced proficiency in MS Office (specifically Excel and Word), with the ability to quickly adapt to proprietary database software.
Strong analytical and problem-solving skills; ability to use logic to resolve documentation discrepancies independently.
High degree of attention to detail with a proven ability to prioritize tasks and seamlessly pivot between different workflows in a fast-paced environment.
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