Vice President of Operations

Job Type

Full-time

Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.

Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country.

We are seeking a Vice President of Operations to lead industrial operations: a group of businesses spanning print and mail, light manufacturing, highway safety products and federal contract services. These businesses compete on quality, on-time delivery and customer service, and they share one mission: creating meaningful employment for individuals with disabilities. This is an ideal role for an operations leader who wants their work to make a difference.

The VP of Operations will report to the CEO, set the direction for multiple business lines across several states, lead a team of directors and managers, and grow new business that supports the mission.

Why This Role

• Impact: every contract you win and every line you improve creates jobs for people who are often shut out of the workforce.
• Senior leadership: Report directly to the CEO as part of the senior leadership team.
• Real variety: Manufacturing, print and mail, highway safety products and federal contracts, all in one role.

Benefits

• Meaningful work
• Competitive Salary
• Bonus Potential
• Health Insurance
• Dental + Vision Insurance
• PTO and Sick Time
• 401k and Profit Sharing
• Tuition Reimbursement
• Discount Program for Products and Services including Auto and Home Insurance
• Company Paid Life Insurance
• Multiple Voluntary Insurance Products

Job Responsibilities

• Oversee prevocational services providing training to over 120 individuals to enhance workplace readiness and skill development
• Manage business development activities including preparation/completion of formal proposals in both public/private sectors
• Direct facilities management and grounds maintenance for our commercial properties ensuring operational efficiency, safety, and aesthetic standards
• Monitor overall financial management of designated areas, utilizing P&L's, Power BI and HRIS reports, trend analysis reports and regular communication with accounting department to maximize profitability and cost-containment.
• Develop and monitor budgets for various programs within assigned areas.
• Evaluate the effectiveness of departmental programs and make revisions when necessary.
• Be involved with continued development and monitoring of all agency training.
• Solicit regular customer feedback and respond when necessary.
• Monitor incentive plans for designated areas.
• Keep up-to-date with and assure compliance with all federal, state and agency standards.
• Hire, train and monitor staff in accordance with agency policy.
• Have pro-active interaction with state regulators and agency staff for facilitating positive implementation of changes made to existing systems, programs and/or services.
• Demonstrate leadership skills by taking a proactive approach to communication, problem solving and taking the lead/initiative on projects.
• Promote on-going positive relationships with all current and potential referral sources and all other agency providers.

Qualifications

• 10+ years of management experience
• 10+ years of experience in an industrial operations setting
• Strong financial analysis skills and a record of managing P&Ls and budgets
• Experience negotiating contracts
• An active federal security clearance, or eligibility to obtain one
• A leader who can rally a team around a mission
• Valid driver's license and willingness to travel to sites
• Based in, or within commuting distance of Fort Wayne or Indianapolis, Indiana

Preferred

• Master's degree in a related field
• 5+ years of experience in human services
• Knowledge of SourceAmerica and the AbilityOne Program
• Knowledge of the Davis-Bacon Act

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.