Branch Manager

The Branch Manager is responsible for providing leadership, direction and support to the Parts & Service teams in alignment with company processes and objectives, implementing strong business practices that enable the branch to be successful in achieving its goals. They will oversee the day-to-day parts and service operations, and build/maintain strong relationships with customers and business partners throughout their region. BRANCH: Joe Johnson Equipment operating as Kinloch Equipment & Supply Pharr, Texas Employment Type 1 Vacancy Permanent/Full-Time Total Rewards Overview Competitive pay range, based on experience Premium Health Insurance Benefits Paid Vacation and Paid Personal Days 401(k) Employer matching About You Strategic thinking with strong business and financial acumen Effectively able to manage and optimize team resources Strong technical aptitude Superior customer service and communication skills Strong time-management skills and ability to manage competing priorities Ability to foster teamwork and motivate, coach and support teams Organized and proactive approach to work Ability to implement a strong safety culture Demonstrated ability to work well with individuals inside and outside the organization Ability to travel as required for business purposes Position Responsibilities Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team Partner with HR team to hire, onboard and support new team members Partner with Manager to establish annual branch goals that support business growth Assess the market and implement strategies to drive and support new business for the facility Monitor and report on goals regularly to Management Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP) Utilize internal business systems to review key metrics of the parts and service department and utilize data to make informed recommendations and decisions Manage the facility to ensure the workplace is organized and well maintained and provide cap-ex recommendations to the leadership team regarding facility updates or changes Ensure routine facility and equipment maintenance requirements are met and documentation is maintained in alignment with safety legislation Champion the health and safety program and ensure compliance across the facility Communicate/negotiate effectively with customers and suppliers and resolve escalated concerns or issues in a timely manner Take steps to ensure optimal customer satisfaction and a positive customer experience Participate in training and/or industry events as required and act as a champion of the Kinloch Equipment brand Review, verify and approve supplier invoices, quotes, and department expenses Maintain a balanced and accurate parts inventory in alignment with internal inventory procedures Collaborate with other internal stakeholders such as sales and rentals to provide key updates and ensure strong communication amongst departments Complete additional projects as required Position Requirements/Qualifications Education/Certification: Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent professional experience Heavy Equipment Technician, Truck Mechanic or Diesel Mechanic Certification is considered an asset Valid driver’s license with a clean driver’s abstract Must be able to pass a pre-employment background check Experience 5+ years’ experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment Previous responsibility for a P&L and demonstrated ability to achieve goals and results Experience managing or supervising employees Advanced experience using MS Office suite, including Word and Excel Experience using work order/inventory management software Experience creating and implementing operating plans that lead the team towards achieving growth Experience building and developing teams and strong customer relationships Other Information Travel Expectations: Local travel to customer sites Periodic travel in US for training or industry events Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr