Program Manager, Strategic Accounts

Role Description

Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.

• Promote company Core Values to foster and safeguard family-centric culture.
• Responsible for driving relationship strategy for E2 within the strategic account nationwide.
• Meet goals and metrics in accordance with the mission and goals of the Executive Leadership.
• Drives collaboration with Company's Safety, Quality, Cost Controls, Continuous Improvement and Operations Teams to ensure delivery of successful projects in excellence, on time and on budget.
• Develop and oversee evaluation methods to assess program strengths and identify areas for improvement.
• Produce accurate and timely reporting of program status throughout its life cycle.
• Oversees project proposals, contracts, finances and ensure profitability is being maximized.
• Acts as the primary point of escalation before escalating to corporate management.
• Develops strong relationships with regional and corporate customer personnel.
• Coordinates and runs monthly and quarterly presentations as requested by the customer.
• Assists Senior Project Managers by:
  • Providing training, coaching, and motivation.
  • Assisting Sr. Project Managers in developing budgets and managing overhead appropriately.
  • Identifying areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
  • Addressing customer and employee satisfaction issues promptly.
• Adheres to high ethical standards and complies with all regulations/applicable laws.
• Prioritize communication and collaboration both internally and externally.
• Coordinates with corporate human resources, information technology and administration as needed to accomplish business objectives and meet legal and compliance requirements.
• Develop and maintain strong relationships with manufacturer and distribution partners.
• Accomplish tasks, roles and results as assigned by management.
• The individual in this role should be able and willing to travel up to 50% or as required by E2 Optics and/or the customer(s).

Qualifications

• Bachelors degree required. Business Administration or Construction is preferred.
• PMP certification preferred.
• RCDD certification is preferred.
• BICSI Technician Certified preferred.
• OSHA 10 required. OSHA 30 is preferred.
• 7 - 10 years telecommunications/low voltage management and revenue growth experience.
• 10+ years construction/telecommunications/data center industry experience with strong background in multiple facets of technology.
• Demonstrated experience with program management, leadership, scheduling, cost control and risk and opportunity management.
• In-depth understanding of hyperscale engineering requirements, such as data center design, construction and operations, infrastructure installations and quality and safety protocol.
• Proven project management experience on time, on budget, with safety and quality required.
• Demonstrated commitment to supporting an environment of world-class client focus, transparency and collaboration.
• Experience with security, audio visual, videoconferencing, wireless communications preferred.

Requirements

• This position requires the ability to assess information and interpersonal interactions to negotiate business that meets or exceeds client expectations, while providing a profitable revenue stream for E2 Optics.
• This position involves considerable decision-making authority and creative problem solving skills regarding procedures, plans, and schedules.
• Strong leadership, human resources management and conflict resolutions skills.
• Ability to meet sales targets and production goals.
• Ability to influence and negotiate.
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Visio, etc.) and MS Project.
• Ability to understand and effectively quote every aspect of the structured cabling system including pathways, spaces, horizontal cabling, backbone copper, backbone fiber optic, cross- and interconnections, and testing.
• Proficient with reading and understanding blueprints of building floor plans and construction designs.
• Knowledge of data infrastructure industry including technology, quality and safety standards.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Knowledge of the PMBOK Guides and Standards. Familiarity with industry rules and regulations.
• Excellent organizational, delegation, and communication skills.
• Results driven and customer focused.
• Critical thinking and problem-solving skills.
• Impeccable problem-solving skills.
• Demonstrated and effective communication and interpersonal skills.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Strong ability to work in teams and foster confidence in all.
• Must be able to meet E2 Optics driving standards policy.

Benefits

• Competitive pay.
• Opportunities for professional development and career growth.
• BICSI training facilities.
• A supportive and inclusive work environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

Work Environment and Physical Demands

The standard work environment for this position is an indoors business office and construction environment. The noise level in the work environment is usually moderate. This role requires sitting, use of hands and arms, verbal communication, and occasional physical movement such as stooping or kneeling. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 25 pounds. The employee must regularly carry and climb ladders to 20 feet. Must be able to operate equipment such as scissor lifts, telehandlers, boom lifts, and UTVs (buggies) if required to do so. The employee may also be required to work in tight and confined spaces. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.