Vice President Premium Audit

: At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Vice President Premium Audit Classification: Exempt, Full-time Division: Corporate/Casualty Reports to: SVP Casualty Underwriting Operations Travel: 10-15% Work Environment: Hybrid/Remote Salary: $165,000-$190,000 + performance bonus About the role: DUAL North America, Inc. is seeking a Vice President Premium Audit to join the team. The VP Premium Audit role is a key business partner within the company. The VP Premium Audit will work with other key stakeholders in the company and alongside business unit leaders implementing Premium Audit process for new programs, maintain existing programs, improve and ensure favorable outcomes and effect change to mitigate risk. Essential Functions:

• Liaise and partner with Business Unit Leads, carrier partners, and Accounting/Finance for establishing Premium Audit guidelines and threshold by Casualty business unit.
• Participate in new carrier / program onboarding to define Premium Audit process and implementation.
• Develop, maintain, and monitor internal controls/metrics to mitigate risk and show teams results.
• Lead new Premium Audit system implementation and build out of rules, reports, and ongoing management with support from third party vendor and IT/Data team.
• Hire, train, manage team production in line with established goals, and build out Premium Audit team to support Casualty providing recommendations for additional hires, as appropriate.
• Support SVP Casualty Underwriting Operations and Business Unit Leads with Premium Audit operational needs to support business objectives.
• General oversight of Business Process Outsourcing (BPO) Premium Audit tasks that will be managed by Operational Supervisors.
• Vendor management of Premium Audit vendors, tracking costs, verifying large time charges, and regular meetings.
• Collaborate with other departments, such as Accounting, Operations, and Data team, to ensure quality services, carrier Bordereau reporting of audit results, audit billing/non-compliance billing, and execution of projects.
• Handle escalated audit disputes and process final audits, as needed (acting as a player-coach).
• Provide Underwriting training presentations, as needed, for any concerns/patterns found at time of audit.
• Address issues escalated by Business Unit Leads, Carrier Partners or Operational Supervisors - further escalating to SVP if needed.
• Establish and implement new processes to improve and streamline operational processes and efficiencies.
• Enforce a documented system of Premium Audit back-office and underwriting support policies and procedures.
• Ensure compliance with state rules by auditable line of business, manual rules, workflows, and procedures.
• Assist with execution of strategic plans established by executive management.
• Interface with Risk Management to work with external auditors to provide supporting documentation and follow up on process changes, if requested.
• Manage and complete projects as needed.
• Perform other related duties to benefit the mission of the company.

Job Requirements (education, experience, skills):

• Bachelor's Degree in Business, Accounting, Insurance related field or Commensurate experience
• Insurance Licensure preferred
• Strong insurance manual (ISO, NCCI, WCIRB, etc.) and Premium Audit knowledge, particularly with respect to MGAs
• Possession of key competencies:
  • conflict management
  • organization
  • decision making
• Manage Premium Audit staff and other support staff
• Oversight of Premium Audit process and results within product grouping
• Demonstrated success with innovating solutions to processes to increase efficiencies, productivity and profitability
• Solve problems when direction is lacking
• Use of Microsoft products, particularly Excel, PowerPoint, and Microsoft Teams
• Strong organizational skills with flexible, enthusiastic approach to change
• Professional work ethic
• Employee management skills
• Strong written and verbal communication skills
• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. About DUAL NA: DUAL is the leading underwriting organization in the US and part of an international insurance organization with operations in 45 countries across the world. DUAL offers commercial property, casualty, financial lines, and personal property insurance products underwritten through several specialized subsidiaries. Since 2013, we have grown to over 500 employees in 14 offices across the US, and we are continuing to grow. DUAL is committed to building a balanced business and contributing to a sustainable world. At DUAL, we believe our people are our greatest assets, espousing entrepreneurialism, and innovation in an environment where new insights are encouraged. Our culture: People First Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. What we offer: A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. EEO Statement: We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.