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AI-Driven Service & Ops Strategy Leader

The Guardian Life Insurance Company of America

Guardian Life is seeking a strategic leader to drive Service and Operational Strategy for Financial Protection and Retirement Solutions. You will shape roadmaps for new business and inforce service across operations and contact centers, focusing on customer experience, scalability, and efficiency. The role emphasizes automation, digital/self-service, AI-enabled operations, workforce optimization, and potential outsourcing models, reporting to the Head of Operational Solutions. #J-18808-Ljbffr The Guardian Life Insurance Company of America

Vacancy posted 1 day ago
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