Customer Service Representative I

Schedule:

• Shift: Day

• Hours: M-F 8-430

• Weekends: no

• Holidays: no

Location:

• • 20478 Riley Urology Dpt

• • 575 Riley Hospital Drive - Indianapolis, IN 46202

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.

• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.

• Collaborates with other departments for issue resolutions as necessary.

• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.

• Processes orders, exchanges, and other service requests.

• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills for Success

• Attention to detail

• Team focused

• Self-starter, coachable

• Ability to adjust to changing priorities

Qualifications

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.