Regional Operations Director

Role Description

The Regional Operations Director (ROD) is a critical operational leader responsible for driving performance, strengthening hospital culture, and elevating the standard of veterinary medicine and patient care across the assigned region. This role provides strategic direction and hands-on operational leadership that empowers hospitals to deliver exceptional medical outcomes, remarkable client and Associate experiences, and sustainable business results.

The ROD will shape the success of their region by:

• Building strong partnerships with hospital leaders.
• Advancing operational excellence.
• Fostering a people-first environment where Associates feel supported, engaged, and inspired.

This role collaborates closely with the Group Vice President and Medical and Patient Care leaders operating as an integrated leadership team and as a Triad of Care, jointly accountable for:

• Operational performance.
• Medical quality.
• Talent strategy.
• An inclusive, high-trust culture.

This is a key leadership role for an experienced operator who excels in dynamic environments, leads through influence, and is passionate about inspiring and supporting teams in delivering outstanding care to pets and the people who love them.

Qualifications

• Bachelor’s Degree / MBA or DVM or a degree in healthcare.
• 8+ years driving multi-unit operational performance with end-to-end P&L responsibility, successfully leading through growth in dynamic, matrixed organizations / 10+ Years Preferred.
• Advanced digital fluency with productivity platforms, including MS365.
• Strong proficiency in data and analytics platforms (Excel, Power BI).
• Ability to read, write, and speak English.
• Ability to relocate for career pathing.

Requirements

• Own and deliver regional P&L and KPIs through strong hospital execution.
• Drive hospital performance by identifying growth opportunities.
• Equip and coach hospital leaders to enhance doctor productivity.
• Manage and execute pricing strategies, discount governance, and fee structures.
• Use financial, operational, and medical quality insights to guide decision-making.
• Drive regional financial performance with disciplined cash control.
• Execute enterprise-designed programs (VCA and United in Care) with discipline.
• Ensure hospitals consistently deliver exceptional client and Associate experiences.
• Cultivate operational excellence through consistent Hospital leader coaching.
• Model VCA’s mission and The Five Principles of Mars, Inc.
• Build strong, trusting partnerships with hospital leaders.
• Foster an ownership mindset across hospital leadership.
• Develop leadership capability through targeted training.
• Lead talent strategy across the region.
• Coach and guide hospital leaders through performance management.
• Cultivate strong cross-functional partnerships with GVP and Medical Operations leaders.
• Share best practices across hospitals and champion continuous improvement.
• In collaboration with Medical Operations leaders, align operational decisions with medical priorities.
• Coach hospital leaders to support doctor productivity.
• Partner closely with Medical Operations leaders to retain veterinarians.
• Strengthen hospital environments to be safe, efficient, and client-centered.
• Collaborate with Marketing to activate region-specific initiatives.
• Ensure hospital teams understand and effectively implement marketing plans.
• Fulfill other related duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision.
• Paid vacation/sick days.
• 401(k).
• Generous employee pet discounts.
• Additional benefits as applicable.

Working Conditions

• Ability to stand, walk, stoop, kneel, crouch, and climb.
• Manipulate (lift, carry, and move) up to 50 pounds.
• Good hand-eye coordination and visual acuity.
• Occasionally exposed to airborne particles and illness from patients.
• Noise level in the work environment is normally moderate.
• Environment where pets are present.
• Travel within the United States is required for this position up to 75% of the time.