Benefits Coordinator

• Process employee benefit enrollments, changes, terminations, and qualifying life event updates in a timely and accurate manner.
• Maintain benefit records and ensure data accuracy across HRIS and benefits administration platforms.
• Serve as a point of contact for employees regarding benefit plans, eligibility, claims issues, and general benefit questions.
• Assist employees in resolving benefit concerns by coordinating with insurance carriers, brokers, and internal HR team members.
• Support COBRA, FMLA, leave of absence, and other benefit-related processes as assigned.

• Reconcile weekly, bi-weekly, and monthly benefit invoices to ensure billing accuracy.
• Investigate discrepancies, resolve carrier billing issues, and coordinate adjustments or corrections.
• Prepare reports, summaries, and spreadsheets related to benefit participation, costs, and trends.
• Utilize Excel to analyze data, track enrollments, and create reconciliation reports.

• Conduct benefit orientations for new hires and explain available benefit options.
• Coordinate and conduct annual Open Enrollment meetings and communications.
• Organize and facilitate 401(k) education meetings with plan providers and employees.
• Create and distribute employee benefit communication materials, notices, and reminders.

• Manage the employee service award program.
• Track employee service anniversary dates and maintain accurate records.
• Notify eligible employees and managers of upcoming service milestones.
• Order, track, and distribute service award items in a timely manner.

• Partner with HR and Payroll team members on special projects, audits, compliance activities, and employee engagement initiatives.
• Maintain confidentiality of sensitive employee and company information.
• Ensure compliance with applicable federal, state, and local regulations related to employee benefits.
• Assist with policy updates, employee files, and other HR administrative tasks as needed.
• Other duties as assigned

• Employee Navigator
• UKG Pro
• Empower PSC

• Strong analytical skills with attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise discretion.
• Strong customer service and problem-solving skills.
• Customer Service Focus
• Team-oriented with strong collaboration skills
• Initiative & Follow-Through

PM21

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