Manager, Key Accounts

Why Choose Scenic? 

Scenic Group is a leader in luxury small-ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours, and Emerald Cruises & Tours.  For 40 years, the Scenic Group has been delivering outstanding vacation experiences to travelers who expect the best of everything. Our Hollywood-based sales and marketing operations proudly market river and ocean cruises to consumers and travel agents across the United States.  

Scenic Luxury Cruises & Tours’ ultra-luxury river cruises span Europe and Southeast Asia, offering truly all-inclusive, five-star journeys that elevate the art of travel. On the oceans, Scenic Eclipse, The World’s First Discovery Yachts™, are pioneers in expedition and discovery cruising – blending exploration and indulgence with state-of-the-art yachts that allow guests to explore remote polar regions and remote destinations across all seven continents, all while enjoying world-class dining, extensive wellness experiences and personalized service. Launching in 2028, Scenic Ikon will join the Discovery Yacht fleet as a next-generation, ultra-luxury vessel designed for polar and warm-water exploration, offering elevated design, immersive experiences, and all-inclusive indulgence across 21 countries and 110 ports in its inaugural season. 

Scenic Group US/LATAM is looking to hire a  Manager, Key Accounts to join our team in our Hollywood, FL corporate office as the preferred location; however, remote candidates may also be considered.

The Opportunity:
Reporting to the Senior Director of Key & National Accounts, the Key Accounts Manager will manage the headquarter relationships, strategy and performance of a defined portfolio of key account agencies and consortia. This position is instrumental in driving top-line activity and is growth-focused and aligned with Scenic Group’s market strategy and commercial objectives. This role requires a high level of organization, autonomy and partners closely with Field Sales, Charters, Marketing, and Commercial divisions of Scenic Group.  

POSITION RESPONSIBILITIES:

Business Development

• • Own and deliver sales performance for assigned key accounts and consortia
  • Develop and execute strategic account plans to deliver passenger and revenue targets
  • Identify opportunities for growth through successful data analysis and thorough understanding of partner business models and capabilities
  • Utilize CRM & data systems (HubSpot & Power BI preferred) to manage affiliated agencies, track opportunities, and support forecasting

Account Management 

• • Serve as primary relationship owner for assigned accounts, acting as the senior point of contact
  • Conduct regular business reviews, strategy sessions, and performance tracking
  • Act as senior escalation point-of-contact for account‑level issues, converting challenges into growth opportunities
  • Participate in agency events including national conferences, top producer events, luxury and river specific events, familiarization sailings and inaugurals, amongst others.

Marketing & Commercial Planning 

• • Develop and manage co‑op marketing plans collaboratively with key accounts and internal leadership
  • Oversee execution of campaigns, events, and promotions tied to measurable results
  • Participate in trade conferences and industry events, often including evenings and/or weekends and occasional international travel, to support commercial objectives and account growth

Communication & Collaboration

• • Partner cross‑functionally to align sales, marketing, and commercial execution
  • Provide consistent feedback and insights to leadership on market conditions and competitive dynamic                                                                               

Budget & Resource Management 

• Work effectively within designated budgets, ensuring alignment to ROI and commercial priorities                                                                                                                              

EDUCATION:
Bachelor's Degree (Business, Marketing or Communications preferred) or any equivalent combination of relevant education and work experience.

EXPERIENCE:

• Minimum of 3+ years of B2B sales experience
• Experience in headquarter level management & partnership
• 5+ years of cruise industry sales experience, preferred

KNOWLEDGE & SKILLS

 

• Strong understanding of the trade sales channels within the hospitality industry
• Strong organizational skills and ability to manage and prioritize multiple projects based on business-critical needs.
• Excellent presentation & persuasion skills (in- person and virtual)
• Aptitude for problem-solving and strong critical thinking skills.
• Proven success in a fast-paced environment
• Successful in meeting deadlines
• Ability to clearly communicate and present information to stakeholders at all levels of the business, both internally and externally.
• Expertise in building presentation decks and data visualization tools
• Comprehensive knowledge of Microsoft Excel, and PowerPoint
• Exemplary budget management

What we offer:

• Generous vacation and paid time off policy
• Medical/dental/vision insurance
• 401k (match)
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Commuting/travel assistance
• Employee discounts

Job Type: Full-time
Location: Hollywood, FL preferred
Travel: Up to 40%
Work authorization: United States (Required)