Technical Product Specialist

Job Description Technical Product Specialist - Phoenix, AZ Schedule: 7:00 AM – 4:00 PM Position Overview The Technical Product Specialist plays a critical role at Western Architectural Openings (Part of MITER Brands) by providing expert technical guidance to both internal teams and external customers. This role delivers remote and onsite troubleshooting, develops solutions for complex product challenges, and enhances the overall customer experience. In addition, this position contributes to the development of best practices, installation standards, product documentation, and training programs; ensuring our partners and teams are equipped to successfully install, maintain, and service our products. A strong emphasis will be placed on supporting Western’s custom architectural solutions. Key Responsibilities Deliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledge Provide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutions Serve as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales Representatives Assist in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets) Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experience Support high-value opportunities by providing technical expertise and consultation Demonstrate MITER Brands’ Guiding Principles in all interactions Perform other duties as assigned Qualifications Experience in the building materials or residential window and door industry required Experience with installation and service of Moving Glass Wall Systems preferred Strong written and verbal communication skills with the ability to clearly explain technical concepts Experience with AutoCAD, 3D modeling, and technical detailing preferred Education & Experience Bachelor’s degree in Business, Marketing, Construction Management, or related field strongly preferred 2+ years of experience in window and door sales, service, manufacturing, or related field Travel Requirements Travel required; occasional overnight travel may be necessary Why Work for Western Architectural Openings & MITER Brands Western Architectural Openings, including Western Window Systems, is part of MITER Brands, a leading manufacturer of residential windows and doors with a reputation for innovation, quality, and customer commitment. Backed by Scale, Driven by Craftsmanship: As part of MITER Brands, we combine the strength and stability of a large, growing organization with the specialized expertise and design-forward focus of architectural product lines Innovation & Design Leadership: Be part of a team known for pushing boundaries in modern design and custom window and door solutions, including Moving Glass Wall Systems Career Growth & Development: MITER Brands is committed to investing in people—offering opportunities to expand your technical skills, grow your career, and take on new challenges Collaborative Culture: Work cross-functionally with teams in engineering, sales, operations, and service to solve real-world challenges and deliver exceptional results Meaningful Impact: Your work directly supports customers and partners while helping bring innovative architectural visions to life Momentum & Stability: Join a rapidly growing organization with strong leadership, clear direction, and a people-first mindset #MITERsales What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.