Scheduler/Admin
Hanna Interpreting Services LLC
Job Description
Job Description
Scheduler/Admin
Schedule: Monday through Friday, 10:00 AM – 7:00 PM
Position Summary:
Scheduler/Admin serves a hybrid role within the Special Events team, performing both scheduling and administrative duties. They are responsible for ensuring jobs are created and booked within SLA timelines, with confirmations sent the same day. This role focuses on scheduling and provides overflow and backup support across the department.
Key Responsibilities:
Create jobs in HubSpot within 48 hours of ticket submission
Schedule jobs within 48 hours of creation
Send confirmation messages the same day interpreters are booked
Manage scheduling for the Southern region while supporting team overflow
Communicate professionally with customers regarding job and interpreter updates
Collaborate with team members to ensure all job data is accurate and complete
Support backlog reduction and ensure jobs are moving through the pipeline efficiently
Maintain updated notes and close tickets once jobs are confirmed
Daily Tasks:
Review new requests and create corresponding jobs within SLA
Schedule open jobs and confirm interpreter assignments promptly
Update HubSpot with accurate job information and notes
Communicate with admins and schedulers to keep tasks moving
Monitor pipeline and assist with urgent or delayed tasks
Support the supervisor and lead in implementing new workflows or process updates
Qualifications:
Experience in both scheduling and administrative functions
Strong attention to detail and organizational skills
Knowledge of HubSpot and scheduling tools
Excellent communication and time management abilities
Adaptable to changing priorities and able to support team needs across roles
Vacancy posted 5 days ago
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