Mid-Market Account Executive - AI ITSM SaaS

Mid-Market Account Executive - AI ITSM SaaS

Go To Market | New York, NY | On-site | Full-time

Our client is an early-stage, AI-native service management platform that resolves employee requests end-to-end. Its platform draws on full organizational context (the people, systems, services, and policies that define how an enterprise actually runs), so requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

About the Role

Our client is hiring Mid-Market Account Executives to win and grow customers across the mid-market. This is a hands-on, full-cycle sales role. You'll own everything from first outreach through close, selling an AI-native service management platform to IT and service leaders (IT Directors, Service Managers, and senior IT leaders) at mid-sized organizations of roughly 2,00010,000 employees. As an early go-to-market hire, you'll help define what mid-market selling looks like there from day one.

Responsibilities

• Own the full new-business sales cycle: prospecting, discovery, evaluation, negotiation, and close.
• Generate much of your own pipeline through proactive outbound rather than relying on inbound alone.
• Run full-cycle deals across IT and service stakeholders, keeping momentum through evaluation and close.
• Sell the AI-native difference credibly, helping buyers see how the platform transforms their service operations rather than just replacing a tool.
• Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine positioning.
• Forecast accurately and keep the CRM current.

Qualifications

• 47 years in sales, including 2+ years of full-cycle closing in B2B SaaS, with a consistent track record of closing new logos.
• Comfortable generating your own pipeline and closing net-new business, not just expanding existing accounts.
• Experience selling to IT or service management buyers (or adjacent operational software) a plus.
• Strong discovery and deal-management instincts; you can keep multi-stakeholder deals moving.
• Comfort working in a fast-paced startup environment with end-to-end ownership.

Compensation

$100,000 base / $200,000 OTE (inclusive of commission) USD

What Our Client Offers

• The opportunity to own critical revenue relationships and shape how the company sells as it scales.
• A culture that values craftsmanship, autonomy, and technical excellence.
• Competitive compensation, equity, and benefits package.
• Aggressive accelerators for overachievement.
• Work from our client's Manhattan office, side-by-side with the founding team in a supportive, collaborative setting. The team works on-site five days a week, and the office is easy to reach by public transportation. This role also includes travel to customers and events as the business requires.