Salesforce Analyst

Job Title

Business Analyst (BA) with good experience in admin role, for leading enterprise-scale CRM, PRM projects.

Experience Requirements

• 5 + years of experience as a Business Analyst (BA) with good experience in admin role, for leading enterprise-scale CRM, PRM projects.
• Around 2 Years of experience/ exposure in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
• Should have Working knowledge of process documentation & project management software.

Qualifications

• BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required.
• Salesforce Administrator Certification (required)
• Salesforce Marketing Cloud Consultant (required)

Skills Requirements

• Strong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
• Experience with tools such as Jira, Confluence, and Microsoft Office Suite.
• Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud & Marketing Cloud
• Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems.
• Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
• Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
• Experience with Agile / Scrum delivery models.
• Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
• Working knowledge of process documentation & project management software.
• Experience working with large-scale, complex datasets and using salesforce data tools.
• Ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
• Keen understanding of system security and controls

Key Responsibilities

• Work closely with the Business teams as functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs.
• Establish credibility as trusted advisors to understand business requirements and quickly providing options for consideration.
• Propose solutions beyond what has been requested by business partners. Work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
• Set up success criteria for initiatives that are clearly measurable and achievable through the scope of deliverables.
• Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
• Support key business processes promoting application, data integrity, governance, and compliance.
• Manage the Salesforce application and involve to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
• Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
• Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
• Analyze current business processes and identify opportunities for optimization through Salesforce.