Case Manager (Ada County)

Position Title: Case Manager
Reports To: Supportive Housing Program Manager
FLSA Classification: Non-Exempt, Full-Time
Salary: $52,000/ year

Who is CATCH?

Every Family. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for families in Idaho’s Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a supportive housing philosophy. 

Ada County Case Manager serves our Supportive Housing program in Ada County by managing a caseload of families experiencing homelessness. The Case Manager will partner with families to co-create a housing plan and move them into permanent housing quickly. From there, the Case Manager will support families in building financial and personal stability, always through a trauma-informed, client-centered approach. Success in this role depends not only on task execution, but on how you show up: with empathy, cultural humility, collaboration, and a fierce belief in each person's right to housing. Our Case Managers embody a culture of collaboration and resilience, not just inside the office but in the broader community. CATCH strives to lead the spread of the supportive housing model throughout Idaho, and this position plays a key role in building partnerships and advocating to end homelessness.

It is the policy of CATCH to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CATCH prohibits any such discrimination or harassment.

CATCH is committed to valuing diverse experiences and encourages individuals with personal experiences to apply. Your lived experience can be regarded as equally important as professional work experience in our organization. A “lived expert” is someone who has direct, personal experience with the issues our organization addresses, such as overcoming challenges related to mental health, substance use, experiencing homelessness, or the carceral system. This valuable insight comes from first hand involvement rather than formal training, and it brings a unique and important perspective to our work.

Key Responsibilities 

Housing Navigation

• Work with the Landlord Relationship Manager and area landlords to secure safe and stable housing for families 
• Coordinate rental and utility assistance through the duration of program enrollment.

Client Support

• Interview applicant families and determine program eligibility. Accept new families into the program and review the contract of participation with the families.
• Meet at least monthly with clients to evaluate aspects of their current situation, such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem and possible solutions.
• Gather information, such as medical, psychological, and social factors contributing to the client's situation, and evaluate potential obstacles for self-sufficiency.
• Counsel clients individually, in family, or in other small groups regarding plans for meeting needs, and aid clients to mobilize inner capacities and environmental resources to improve social functioning.
• Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in resolving them.
• Determine client's eligibility for financial assistance from other social service program eligibility and refer clients to community resources, as needed.
• Review personal goals and perform follow-up to determine quantity and quality of service provided to the client and the status of the client's case.
• Conduct home visits.
• Develop working understanding of Supportive Housing models, Trauma Informed Care, Strengthening Families, and Motivational Interviewing; consistently demonstrates knowledge and understanding of models through all aspects of client care.
• Maintain a full case load as determined by the supervisor

Documentation

• Maintain client files in an organized and timely fashion, including information, such as employment, medical records, or school reports as needed. Strictly maintain adherence to HIPAA and VAWA confidentiality requirements at all times. 
• Enter data into HMIS equivalent database, ClientTrack.

Advocacy

• Assist clients with reasonable accommodations and appeals of housing denials. 
• Advocate with landlords and community resources to connect each family to what they need to stay stably housed.

Core Competencies

Collaboration

Client-centeredness

Resourcefulness

Resilience

Qualifications (Preferred Skills and Experience)

• A sincere passion for ending homelessness (experience with Housing programming a plus)
• At least 3 years of experience in case management or support services with vulnerable populations (Master of Social Work or equivalent experience in counseling, case management, or community support preferred)
• Strong written and oral communication skills with the ability to adapt for different audiences
• Must have reliable transportation and willingness to work in the community
• Knowledge and practice of motivational interviewing and trauma-informed care preferred
• Familiarity with substance abuse intervention, crisis intervention, and strength-based practices
• Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies

Compensation & Work Environment

• Opportunity be a leader in growing an innovative and much-needed program
• Working with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices
• Competitive package of benefits
• 32 Hour Work Week
• Wage Range: $25 per hour