Director of Human Resources

Job Description

Job Description

Description:

About PacificWRO:  

At PacificWRO, we believe in uplifting people and spaces. Yes, we’re energized by designing and furnishing some of the most iconic buildings, companies, college campuses, and hospitals across the Pacific Northwest. But more importantly, we value each team member’s unique contribution to those projects because we’re not just creating great work environments for other teams – we’re creating a great environment for our team. Our people are quick-thinking, hardworking, and adaptable. They also care deeply about our broader community, consistently showing up to make a difference. And with that same commitment to excellence, PacificWRO continues to rank among the top-performing MillerKnoll Certified Dealers in the country.

Position Summary: Director of Human Resources

As the Director of Human Resources, you’ll play a pivotal role in shaping the future of our company. We're looking for someone who's passionate about creating a workplace where people thrive and who tackles challenges head on. You'll work to maintain and improve processes, create and manage programs that support efficiency and employee engagement, handle payroll and benefits administration, and support managers as they lead and manage their teams. This role is both hands on, helping individuals navigate their employment and career path, and consultative, guiding managers and executives in decision making that is equitable, compliant, and aligned with the dealership's vision for a thriving team. 

Responsibilities & Duties:

As our Director of Human Resources, you’ll be the go-to expert for all things HR, ensuring our team members feel supported and empowered. Your responsibilities will include:

• Colleague Relations: Serve as a trusted advisor for discussions around conflict resolution, performance improvement plans, and disciplinary actions.
• Right Person, Right Seat Analysis: Work with Executive Leadership monthly to ensure the org chart is up to date, evaluate role efficacy, and address personnel concerns and opportunities for growth.
• Leave of Absence Programs: Assist employees in navigating and administering leave programs (Paid Leave Oregon, OFLA , FMLA), advising them on next steps, completing appropriate paperwork, and ensuring compliance with laws and policies. 
• Payroll: Process payroll accurately and on time, staying compliant with wage and hour regulations.
• Unemployment & Workers Comp Claims: Handle unemployment and worker’s compensation claims with accurate documentation and timely responses to agencies.
• Compliance: Stay up to date with Oregon employment laws and regulations to ensure compliance across all HR activities. Manage annual compliance calendar to track and complete necessary reporting and information distribution.
• Performance Reviews: Administer performance review cycle, managing review cadence for teams, overseeing documentation of quarterly and annual reviews, and equipping managers with tools for giving feedback consistently and fairly.
• Handbook & Policy: Responsible for the Employee Handbook to be updated and redistributed via HRIS on an annual basis. Advising managers and employees on policy guidelines and ensuring that processes are understood and implemented. Receiving feedback from team on policies and implementing changes as needed.
• Benefits: Day to day benefits administration with carriers and benefits platform. Educate employees on benefit options and assist them with navigating their benefits and making enrollment changes. Work with our broker to complete annual benefits renewals.
• HRIS Management: Administer all functions of our HRIS system, managing settings, permissions, employee data, and employee processes. Educate employees on how to use and navigate the system, troubleshooting issues as they arise.
• Employee Engagement: Collaborate with the Executive Leadership to issue annual employee engagement surveys, analyze the results, and create initiatives for improvement. Execute fun, engaging events and campaigns that promote team bonding and enhance the employee experience.

EOS Engagement & GWC Alignment:

At PacificWRO, we use EOS® to run our business. A key element of EOS® is making sure we have the right people in the right seats. One of the ways we measure this is through a concept called GWC (gets it, wants it, has capacity to do it). The right person for this role is someone who GWC’s the seat (see below) and feels aligned with our core values. As the Director of HR, you will also look at the broader team through the lens of GWC and will set goals and create processes in alignment with EOS® methodologies. 

Gets it: Understands that the HR function exists to align people practices with business strategy, balancing risk management, employee trust, and organizational culture in every decision.

Wants it: Is energized by both the detailed administrative work that keeps the company compliant and well documented and the consultative side of partnering with leaders and employees, and takes pride in building a workplace people want to be part of.

Has the capacity to do it: Has the experience and bandwidth to manage compliance, employee relations, and strategic initiatives simultaneously, and brings the discernment and diplomacy to handle sensitive people matters with tact while keeping confidential information confidential.

Core Values:  

• Lead with Humility – Demonstrates team-first leadership and openness to feedback
• Act with Integrity – Holds self and others accountable with honesty and transparency
• Serve the Greater Good – Supports team success and positive jobsite culture
• Adapt and Advance – Navigates challenges with flexibility and resilience
• Better Every Day – Continuously improves processes and team performance
• Strive for Excellence – Delivers high-quality installations and exceptional customer experiences

Benefits:

• Medical plans with 85% employer premium contribution 
• Dental plans with 65% employer premium contributions
• Employer paid Basic Life Insurance plan 
• FSA and HSA plans 
• 401k with employer match 
• Paid time off policy 
• 10 paid holidays per year
• Hybrid work policy - 3 days per week in the office

Requirements:

Required Experience:

• Bachelor’s degree in business administration, or related field
• Proficiency in Microsoft Office Suite
• Strong communication skills, both written and oral
• Proactive approach, always solving problems that arise and moving initiatives forward
• Capable of adapting to varying workloads and work assignments

Preferred Qualities:

• Self-Starter: Thrives in environments where they can take initiative and drive results.
• Builder Mindset: Enjoys creating and improving processes.
• Entrepreneurial Spirit: Excited by the opportunity to make a tangible impact in a growing organization.
• Consultative Approach: Acts as a trusted advisor to management, offering thoughtful solutions and insights.
• Strong Emotional Intelligence: Possesses excellent interpersonal skills and can build relationships at all levels of the organization.
• Confidential and Professional: Handles sensitive information with the utmost discretion and professionalism.
• Objective and Diplomatic: Navigates personnel matters based on facts and seeks the most equitable outcome.