Intake/Office Manager

Intake Manager / Office Manager

We are seeking a highly organized and hands-on Intake Manager / Office Manager to oversee the day-to-day operations of our Intake Department within a pooled income trust organization. This person will manage the department, ensure intakes and applications are handled accurately and efficiently, oversee staff performance, and maintain a high level of client service.

Key Responsibilities for Intake Manager / Office Manager:

• Oversee and manage the entire Intake Department and team
• Supervise daily workflow, assignments, and department performance
• Ensure applications and client documentation are processed accurately and timely
• Train, support, and hold staff accountable to department standards
• Handle escalated client issues and ensure excellent customer service
• Develop and improve department procedures and systems
• Coordinate with other departments to ensure a smooth client experience
• Monitor productivity, accuracy, and compliance

Ideal Candidate: Strong manager with excellent organizational and communication skills, attention to detail, and the ability to lead a busy department in a fast-paced environment. Experience in healthcare, Medicaid, benefits administration, or a similar setting is a plus.

Qualification for Intake Manager / Office Manager:

• Ability to work full-time
• Exerience with Medicaid, Pooled Trusts, Home Care
• Excellent organizational and time-management skills