Program Operations Assistant

Program Operations AssistantThe College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (ex: health insurance).The position supports academic and data operations by maintaining accurate course schedules, student records, and documentation in compliance with Illinois Community College Board (ICCB) requirements. Responsibilities include processing course and enrollment changes, coordinating classroom assignments, preparing instructional materials, and assisting faculty and staff with technology and logistical needs. The role also supports data reporting, auditing, and record retention activities while maintaining confidentiality and ensuring accuracy across all academic processes.Department Operations and Processes: 50%Create, update, and maintain class schedules, ensuring accuracy and consistency across systems and compliance with ICCB credit hour and unit-of-instruction standards.Process course changes, combinations, cancellations, and data entries as directed by faculty and department leadership.Coordinate classroom assignments across multiple campus locations.Assist with data reporting, document management, and record retention in alignment with ICCB and institutional guidelines.Prepare and organize instructor and student files each term and support audit and fiscal-year filing requirements.Enroll and drop students to maintain accurate attendance records and assist instructors with classroom logistics, technology needs, and paperwork.Maintain confidentiality of student and departmental data in accordance with FERPA and applicable regulations.Student/Customer Services: 40%Enroll and drop students in DAISI to ensure accurate attendance records.Assist instructors with technology issues (hardware, software, web), classroom logistics, and room changes.Print and organize Student Itinerary Forms and create folders with final instructor paperwork.Collect, verify, and enter documentation and attendance data from instructor submissions into DAISI.Other: 10%Participate in cross-departmental initiatives and campus events.Identify and recommend process enhancements to improve efficiency and service delivery.Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position.Physical: Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.Environmental: Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally.Vision: Ability to observe in a near visual range with or without correction or reasonable accommodation.The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.Required QualificationsA high school diploma, or equivalent.Minimum two (2) years of office support or related experience.Working proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.Ability to follow instructions, manage multiple tasks, and meet deadlines independently for routine work, with support for new or complex tasks.Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment.Desired QualificationsPrior clerical or customer service experience, preferably in a higher education setting.Experience working with computer information systems used for student and employee data and reporting such as Workday.Work Schedule: Ability to work up to 19 hours per week based on departmental needs and operational schedule.Pay: $16.38/hourFull-Time/Part-Time: Part timeTotal Hours Per Week: 19Position Type: StaffJob Family: Part-Time Staff Under 20 HoursLocation: Grayslake CampusDepartment: JM - Data Operations & Compliance DepartmentEEO Statement: College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, age, sex, national origin, disability, religion, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, ancestry, citizenship, parental status, pregnancy or any other status protected by law.