Accounts Receivable Specialist

Job Description

Job Description

Accounts Receivable Specialist

WE LOVE BEER!

Our company motto is "TRUST us for the Perfect Pint."

Our mission is to provide great-tasting draft beer to the consumer the way the brewmaster intended and to grow the sales of draft beer in the markets we serve.

The AHFP Accounts Receivable Specialist is a key member of the accounting team responsible for supporting the company's accounts receivable operations, collections, and cash application processes. This role ensures the timely and accurate collection and recording of customer payments, maintains accurate customer account information, and supports the overall financial health of the AHFP organization.

The Accounts Receivable Specialist will manage day-to-day A/R activities, including customer invoicing, payment collection, account reconciliation, payment processing, and follow-up on outstanding balances. This position will report directly to the Controller and will partner closely with the accounting team, operational leaders, and other key stakeholders to resolve account issues, improve collections, and support accurate and efficient financial operations.

Position Requirements

• 3-5 years of prior AR experience preferred
• High school diploma or equivalent
• Bilingual (preferred): English/Spanish
• Comfortable with frequent outbound calling and proactive customer outreach, particularly regarding billing and outstanding balances

Position Responsibilities

• Issue A/R invoices to customers daily, communicating via email, mail, phone, and customer billing portals
• Facilitate payment of invoices by sending customers payment reminders, statements, and payment status inquiries
• Consistently follow up on past-due accounts according to the escalating contact schedule detailed in the Collections SOP
• Document daily collections activity in applicable platforms and keep record of all customer interactions
• Receive payments through various methods including check, debit/credit, and ACH
• Process payments daily for customers, ensuring payment authorizations on file
• Record invoice, payment, and deposit transactions promptly, accurately, and completely
• Communicate with customers to obtain missing remittance details
• Communicate with Operations/Management to obtain missing invoices and invoice details necessary for accounting records
• Review A/R invoices, credit memos, payments, customer account balances, and A/R aging reports for accuracy and resolve discrepancies in collaboration with Controller
• Communicate A/R balance corrections to Controller, such as credit memos and unapplied payments to customers if applicable
• Collaborate with Controller to coordinate billing dispute resolutions along with Operations/Management
• Provide customers with requested documents such as payment instructions and authorization forms, W-9s, and COIs
• Meet regularly with the A/R team to review aging reports, difficult accounts, SOPs, etc.
• Provide recommendations to the Controller regarding accounts to send to an outside collections agency
• Answer incoming phone calls to the office and direct them accordingly
• Manage assigned email and respond promptly to internal and external messages
• Update and maintain accounting department records in Google Drive
• Other duties as assigned by Controller, and other key executive personnel

Specific Duties and Areas of Focus

• Reduce payment delinquencies and prevent accounts from entering into past due status
• Research accounts and work with Operations/Management and Controller to collect balances due
• Submit AHFP invoices on completed work orders in miscellaneous customer billing portals

Working Hours

The AR Specialist role is primarily a scheduled, office-based position. Work is generally performed Monday through Friday, 7:00 am - 5:00 pm; however, schedules may vary based on business needs. The AR Specialist may be required to start early, adjust daily schedules, work occasional evenings or weekends, or assist with task coverage as assigned by AHFP.

Salary:

• $22.00 - $26.00 per hour