Senior Engagement Manager

Role Description

As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga’s solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes.

You will operate at the intersection of technology, business process, and change management—leading cross-functional teams while championing AI-augmented delivery practices that elevate both efficiency and client impact.

This role is critical to ensuring our customers realize the full value of their Conga investment. You will directly influence customer satisfaction, adoption, and long-term success by delivering high-quality implementations at scale.

Your ability to lead complex programs, manage executive stakeholders, and embed AI-driven efficiencies into delivery will set the standard for how Conga executes in a modern, scalable services model.

You will:

• Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through go-live and hypercare.
• Define and manage key project artifacts including charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps.
• Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews.
• Proactively identify risks, scope changes, and delivery blockers—driving resolution with minimal escalation.
• Manage implementation budgets (typically $200K–$2M), including forecasting, tracking actuals, and aligning to revenue recognition.
• Partner on Statements of Work (SOWs) and Change Orders, ensuring delivery alignment with scope, billing, and invoicing accuracy.
• Deliver clear executive reporting through RAG status, dashboards, and structured health updates.
• Identify cross-sell and upsell opportunities within active engagements and support revenue growth.
• Leverage AI tools (e.g., Claude and similar platforms) to develop, refine, and validate requirements documentation and functional designs.
• Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies.
• Drive test strategy, including UAT planning, test case development, and defect management.
• Utilize AI and analytics to assess test coverage, identify gaps, and improve quality outcomes.
• Serve as a trusted advisor and escalation point for VP and C-level stakeholders.
• Partner on change management strategies, including training, communications, and adoption tracking.
• Analyze stakeholder engagement and sentiment using AI-driven tools (e.g., Gong) to refine delivery approach.
• Lead and mentor cross-functional teams (3–8 members), fostering a culture of accountability, innovation, and continuous improvement.
• Contribute to the evolution of Conga’s Professional Services methodology, including AI-enabled delivery playbooks and best practices.

Qualifications

• 7+ years of experience in enterprise SaaS implementation, consulting, or professional services.
• Demonstrated success leading complex implementations ($500K+) with integrations and organizational change.
• Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project.
• Exceptional written and verbal communication skills, with the ability to produce executive-ready documentation.
• Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers.
• Working knowledge of SaaS integration patterns (REST APIs, iPaaS solutions such as MuleSoft, Boomi, or Workato).
• Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.

Requirements

• Proactive Mindset: You take ownership of outcomes and move with urgency. You are resourceful, adaptable, and comfortable making decisions in complex, fast-paced environments while driving execution from ambiguity to results.
• Excellent Communicator: You can translate complex technical and business requirements into clear, compelling narratives. You are confident presenting to executive audiences and building structured, high-quality documentation.
• Energetic and Collaborative: You bring strong leadership presence, energy, and a team-first approach. You collaborate effectively across technical, business, and customer teams while building trust and alignment at all levels.

Benefits

• Competitive compensation and benefits packages.
• Flexible work options.
• Medical and dental insurance.

Company Description

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.