Inside Sales Manager

Inside Sales Manager

A national provider of commercial, industrial, and residential facility and fleet maintenance services is seeking a seasoned Inside Sales Manager to build, train, and lead a high-performing inside sales organization.

This role will oversee outbound B2B commercial sales representatives as well as inbound B2C sales representatives, supporting a diverse portfolio of recurring and project-based services including facility maintenance, pressure washing, fleet cleaning, building services, and specialty cleaning solutions. The successful candidate will play a critical role in driving revenue growth, improving close rates, and creating a performance-driven sales culture.

This is an excellent opportunity for a hands-on sales leader who thrives in a fast-paced, metrics-driven environment and enjoys developing people and scalable sales processes.

Key Responsibilities

• Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives
• Lead daily sales activities, including call coaching, pipeline reviews, and performance management
• Establish clear performance expectations and ensure accountability to individual and team sales goals
• Mentor and develop representatives into consistent, high-performing contributors

• Manage outbound prospecting efforts targeting commercial customers such as retail, industrial, fleet, and facility operators
• Oversee inbound lead conversion for residential and small commercial customers
• Partner with marketing and operations to ensure effective lead handoff and customer experience
• Identify opportunities to improve conversion rates, average deal size, and recurring revenue

• Design and implement incentive and motivational programs that drive consistent goal attainment
• Foster a competitive, positive, and results-oriented sales culture
• Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance

• Document and refine sales processes, scripts, and onboarding programs
• Leverage CRM tools to manage pipeline visibility and forecasting
• Ensure data accuracy, compliance, and consistent execution of sales best practices

Required Qualifications

• 35+ years of experience leading an inside sales or call-center sales team
• Proven experience managing both outbound B2B and inbound B2C sales motions
• Demonstrated success hiring, training, and scaling inside sales representatives
• Strong background in building incentive programs and driving performance through motivation
• Experience selling services or solutions with recurring revenue and/or project-based pricing
• Comfort managing activity-based sales teams with defined KPIs
• Proficiency with CRM systems and sales performance reporting

Preferred Experience

• Experience selling facility services, commercial services, industrial services, or home services
• Background in multi-service or solution-based sales environments
• Familiarity with long sales cycles and consultative selling for commercial accounts
• Experience working with nationally distributed or multi-location customers

What We Offer

• Competitive salary plus performance-based bonuses
• Opportunity to build and lead a growing inside sales organization
• Strong product portfolio with broad market appeal across B2B and B2C segments
• Supportive leadership team focused on growth and long-term success
• Career advancement opportunities within a stable, established organization

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• 401K