Remote IT Support Technician

Where Innovation Meets Excellence James Moore & Co., P.L. is a Top 200 public accounting and business consulting firm located in Florida with offices in Daytona Beach, DeLand, Gainesville, Ocala, and Tallahassee. Our practice includes tax, assurance, accounting & controllership, wealth management, HR solutions, technology solutions, data analytics and business intelligence, and business advisory services. Our diverse industry specializations include start-up technology, healthcare, government, nonprofit, manufacturing, higher education, construction, and real estate. For more information about our firm, please visit us at: . We are seeking an IT professional to join our Technology Services team comprised of individuals with diverse specialties and varying experience levels. As a full-service IT provider, we offer a fast-paced environment where the work is both challenging and rewarding. In this role, you will deliver timely, dependable, and professional service to our clients while handling help desk support, proactive system maintenance, project assistance, and general technology consulting. The ideal candidate has strong problem-solving abilities, communicates effectively, and is committed to delivering high-quality results. A willingness to learn new technologies and pursue ongoing professional development, including maintaining relevant certifications is essential. While this is a remote position, candidates must live in the Daytona Beach, FL area to respond to client needs. Occasionally there will be same day and/or overnight travel as needed. Full-Time Employee Benefits: Salary and Career Advancement : Competitive salary and a solid career path to grow your professional experience that includes career development and training. You’re Covered : Generous benefits package with comprehensive healthcare options that include healthcare, dental, and vision insurance for all full-time employees. Work Schedules : Flexible Schedule Options, Paid Parental Leave, and Summer Schedule. Holidays & PTO : 12 Paid Holidays that include a full week of winter break in Decemberalong with a generous PTO program. 401(k) : Firm contributes 4-5% annually, regardless of personal contributions. Tuition Reimbursement : Available for eligible education expenses. "Dress For Your Day" : Allows professional attire flexibility, including jeans, while requiring business attire for formal client engagements. Summary of Responsibilities: Work with the Technology Services team to provide relevant and effective solutions to our internal and external clients. Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software, or systems needs/issues. Answer calls, emails, and support inquiries professionally and promptly. Use discretion and independent judgment to investigate, troubleshoot, replicate, and resolve user issues. Work with external solutions providers as required to resolve client problems. Perform installs, moves, adds and changes of PC equipment and peripherals. Ensure proper recording, documentation, and closure within the firm's ticket system. Research hardware, software, and other related equipment based on client and user needs. Perform new hire user and technology setup. Collaborate with technology teams and other departments. Complete IT related projects and business tasks. Work independently with little supervision. Travel to client locations as needed. Participate in on call rotation. Required Qualifications: Associate's degree in computer science or related program (additional work experience or certifications may be substituted for degree). Technical certifications: Microsoft preferred. At least 3 years of computer troubleshooting/IT helpdesk experience, including diagnosing hardware and software problems. Strong familiarity with installation, configuration and troubleshooting processes for software, Windows OS, hardware, and networks to provide advanced support to resolve challenging infrastructure, OS, and software issues. Operational understanding of web technologies, command line tools and scripting (Office 365, Azure, AWS, PowerShell, etc.). Familiarity with Windows Domain management (Active Directory, Group Policy, DNS and DHCP, etc.). Very strong professional written and verbal skills. Strong internet research skills to find technical solutions/products. Ability to communicate complex technical information to non-technical business leaders. Work efficiently within a high-paced changing environment. Ability to work under tight deadlines. A valid Driver's License with acceptable driving record and ability to operate a motor vehicle. Applicants must be legally authorized to work in the United States without the need for employment-based vis sponsorship now or in the future. James Moore & Co., CPAs provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All offers are contingent on the satisfactory outcome of a background check including criminal record check, reference check, credit check and verifications of social security number, employment, education, and driver’s license including driving record. We do not accept unsolicited resumes from third-party recruiters or agencies. Any resumes submitted without a prior signed agreement will be considered property of James Moore & Co., and we will not be responsible for any fees or obligations related to such submissions.