Business Development Center Manager

Job Description

Job Description

ABOUT US AND JOB SUMMARY:

It is Haley’s mission to be the best provider of your automotive needs through the continuous development of our people, products, and processes, creating satisfied, lifetime customers. Honesty, integrity, responsibility, and respect are the core values that the Haley Automotive Group stands behind along with a heart for community service. The Haley Automotive group has a Haley Gives Back Program that gives employees the opportunity to volunteer in the community on Haley’s dime. As a group, Haley gives more than $250,000 to local charities each year and is the presenting sponsor of the American Cancer Society’s Cattle Baron’s Ball. The Cattle Baron’s Ball has helped raise over $6.3 million dollars for cancer research since the first event in 2016. With 12 thriving locations in Virginia, 9 dealerships in Richmond, 1 in Farmville, 1 in Roanoke, 1 Car Buying Center in Richmond, Haley is seeking a mission minded sales professional to lead a newly established Sales Business Development Center for the auto group.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Lead the Business Development Center team who responds and nurtures internet sales leads that are submitted by customers while ensuring that the dealerships actualize profit potential on internet sales.
• Ensures high quality, consistent, and professional communication with customers and prospects using the CRM, VinSolutions, call, text, and email functions, and leads their team to do the same.
• Utilizes the CRM to properly maintain and grow a dynamic customer database while also working to capture repeat business.
• Effectively lead communication with dealerships, the leadership team at said dealerships, and the Business Development Center team, acting as the bridge between the dealership and the customer.
• Understands and teaches the internet road to the sale process while working with the Business Development Center team and customers to set an appointment at one of Haley’s dealerships so the dealership has the opportunity to convert the customers to sales.
• Leads the Business Development Center team to direct customers to product information and resources, and stays up to date on new products, features, accessories, etc. and their benefit to customers to effectively assist customers in selecting a vehicle.
• Works with the Executive Corporate team to establish goals and benchmarks for the Business Development Center team and gives feedback frequently to ensure said goals and benchmarks are being met.

QUALIFICATIONS AND JOB EXPEREINCE:

The ideal candidate has automotive sales and/or service experience and strong leadership qualities. He or she must conduct themselves professionally, have strong computer, organizational, and time management skills, and excellent communication and interpersonal skills. The ability to work in a collaborative environment is also a must.

Experience with VinSolutions and a post-secondary education is desired but not required.

OTHER INFORMATION AND EXPECTATIONS:

• Compensation will vary based on skills and experience.

• Maintains adherence to Haley’s policies and procedures.