Production Coordinator (US, only: CA, NY, DC)

Coordinator, Production Operations

Title: Coordinator, Production Operations

Business Unit: Famehouse

Work Location: New York, NY

Department: Production Operations

Reports To: Sr. Manager, Production Operations

FLSA: Exempt or non-exempt determination will be made by Corporate Legal based on job functions and responsibilities

Job Summary

The Production Operations coordinator supports the end-to-end production process by overseeing the execution, tracking, and fulfillment of all manufacturing orders from placement through final delivery. This role ensures accurate and timely movement of goods across vendors, production facilities, and fulfillment centers, maintaining alignment between internal stakeholders, logistics partners, and finance. The coordinator is responsible for maintaining visibility to all inbound and outbound shipments, driving KPIs for On-Time Delivery and end-to-end cycle time, and ensuring all documentation and ERP updates are accurate and current.

Job Functions

• Oversee complete delivery of shipments and receipts of all products, materials, and supplies for Retail [Hot Topic, Torrid, Box Lunch, primarily]
• Enter and maintain updates for each style and order in Navision (ERP) or shared drives; track goods on order, in production (WIP), and in transit to ensure timely delivery.
• Maintain accurate log sheets and dashboards of daily movements and transactions within product management systems and ERP.
• Inspect shipment packing lists and verify against invoices, or orders to confirm accuracy.
• Provide tracking visibility and enforce ASN protocol to ensure all inbound and outbound shipments are properly logged and visible to downstream teams.
• Perform goods receipt on all incoming products and components into the ERP system.
• Follow up with vendor and 3PL partners to ensure on-time shipment and accurate delivery documentation.
• Coordinate invoice and coding processes with Finance to ensure accurate and timely payment of vendors.
• Collaborate cross-functionally with Product Development, Logistics, Finance, and Retail Sakes to resolve issues such as shortages, damages, or specification discrepancies.
• Maintain an organized view of outstanding production orders and related unfulfilled shipments.
• Provide general administrative and reporting support for production and order management activities.
• Contribute positively to team dynamics and support management initiatives to improve efficiency and workflow.

Job Requirements

Skills & Abilities:

• Experience in Navision (Microsoft Dynamics) or similar ERP system preferred
• Proficient in Excel, including V-lookups and Pivot Tables
• Proficient in Microsoft Office and Adobe products
• Strong attention to detail and organizational skills
• Ability to work in fast-paced, deadline-driven environment
• Excellent communication and cross-functional collaboration skills

Education:

College degree preferred