Platform Operations Associate Consultant

Role Description

CrowdStrike Services is seeking a Platform Professional Services Associate Consultant who would be responsible for the planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Professional Services Associate Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

Expected schedule for this position is Wednesday-Saturday or Sunday-Wednesday (10 hours, 4 days).

What You'll Do:

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
• Assist customer with operationalizing all modules of the Falcon platform.
• Troubleshoot customer issues across small to large enterprises.
• Utilize and engineer native and 3rd party software deployment technologies.
• Develop scripting and application solutions using Falcon APIs.
• Customer project planning and status.
• Work closely and collaboratively with customer information technology teams.
• Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management.
• Assist customers with the integration of CrowdStrike into existing tools.
• Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors.
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.
• Ability to travel up to 25% of the time.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline.
• 2 years of experience performing IT deployments or in an end user/customer environment.
• Basic understanding of software deployment technologies.
• Knowledgeable on Windows, Mac, and Linux platforms.
• Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Experience with communications and effective ability to build collaborative relationships.
• Experience with presentation technical content to various audiences.
• Experience in computer and network systems security.
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems.
• Proactive and thorough ability to manage work and prioritize customer projects.
• High level of motivation; self-starter; results driven.
• Potential for travel and assignment work exists.

Requirements

• Bonus Points:
• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions.
• Operating Systems: Windows, Linux, Mac.
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec.
• Development: PowerShell, Python, Bash, Batch.
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation.
• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA.
• Database: SIEM, MSSQL, Splunk, LogScale.
• Identity: Identity, Active Directory, Azure-AD, SSO.
• Cloud: AWS, Azure, and GCP.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.