Communications Technician

Performs a variety of duties involved in the operation of the emergency services systems and various communication devices. Receives, disseminates and dispatches calls for emergency and non-emergency law enforcement, ambulance, fire, and other services. Works closely with other agencies and businesses throughout the county and state. Handles highly confidential materials. Performs the full range of duties as assigned, working independently, and exercising judgment and initiative. Rotating 10-Hour Shifts (includes nights, weekends, and holidays). Review Requirements Below Prior to Applying The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Responsibilities Receives calls for service from the public requesting ambulance, fire, law enforcement or other emergency and non-emergency services. Inputs, retrieves, and updates information in the Computer Aided Dispatch System (CAD). Determines location and priority of emergencies. Dispatches emergency units as necessary and in accordance with established procedures. Maintains contact with all units on assignment. Maintains status and location of responding personnel. Maintains computer log of radio and telephone communications. Utilizes communication equipment, National Crime Information Center Telecommunications Systems (NCIC), CAD equipment and emergency alert siren systems to coordinate emergency calls and relay information. Monitors and logs incoming alarms and dispatches responders. Provides dispatching services for a variety of agencies. Provides Emergency Medical Dispatch (EMD) services when appropriate and provides medical instructions to callers until deputy/ambulance/fire aid arrives. Performs a variety of record keeping, filing, indexing and other general clerical work. Maintains a variety of automated and manual logs, records and files relating to emergency services activities according to agency policy and state and federal statutes. Obtains and processes a variety of documents and information. Verifies entries for accuracy and compliance with dispatch protocol. Operates NCIC computer system to enter, modify, update, and retrieve data such as stolen and recovered property, driver license status, vehicle registration information and warrants on wanted persons. Coordinates with state and local emergency management agencies in cases of disasters or severe weather. Obtains and distributes information to the public and other agencies. Performs related duties as required. Required Education and Experience High school diploma (or GED equivalent) Must complete the Wyoming Law Enforcement Academy Public Safety Communications Officer Basic Training or an equivalent achievement. No experience required Any equivalent combination of training, education and experience that provides the required skills, knowledge, and abilities. Required Licenses or Certifications Class C driver’s license Must obtain Wyoming P.O.S.T. Dispatcher Certification Must obtain NCIC Certification Must obtain Emergency Medical Dispatcher (EMD) Certification Other Required Qualifications United States Citizen 18 Years Old or Older No Felony Convictions Good Moral Character Be free of any physical, emotional, or mental condition which might adversely affect the applicant's performance. Testing Process Typing Test (45 WPM) Typing Test Dates: In-Person Attendance Required June 24, 2026 & June 25, 2026 Oral Board Interview Test Genius Background Investigation Polygraph Examination Psychological Evaluation Medical/Physical Exam Drug Screening Knowledge of English grammar, spelling and punctuation Modern office procedures, methods, and computer equipment Communications equipment used in the area of emergency dispatch. Streets, businesses, boundaries, districts, and zones which represent geographical areas of responsibility within the County Computer aided dispatch and records software Policies and procedures of receiving, processing, and dispatching emergency calls Basic communications and radio broadcasting rules and regulations governing the operation of radio transmitting and receiving systems Principles and procedures of record keeping including the maintenance and security of communications reports Principles and practices of emergency medical dispatching Skill in Interpersonal skills necessary to develop and maintain effective and appropriate working relationships Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios Communication, both oral and written High quality customer service Ability to Meet schedules and deadlines of the work Understand and carry out oral and written directions Accurately organize and maintain paper documents and electronic files Maintain the confidentiality of information and professional boundaries Perform responsible emergency dispatch and law enforcement support work with accuracy, speed, and minimal supervision Respond to requests and inquiries from the general public Interpret and explain policies and procedures Read and interpret street map Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Campbell County is an Equal Opportunity Employer. #J-18808-Ljbffr