Senior Billing Specialist

Posting Type: Remote/Hybrid Job Overview The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting. Responsibilities Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts. Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions, and hybrid and transition models. Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services, for new business, addons/adjustments, and renewals. Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues. Manage customer usage commit balance, license extensions, and new license requests. Maintain and update Billing SOPs, and assist with team onboarding and training. Identify and drive opportunities to improve billing process efficiency, including the adoption of AI tools and automation. Lead or assist with billing‑related project work including testing related to pricing changes / billing methodologies, new product launches, and process improvements. Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations. Partner cross‑functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing. Support ad‑hoc projects, periodic external audits, and cross‑functional initiatives. Be part of a global team with a strong focus on teamwork, support, and guidance across all levels. Requirements 5+ years of invoicing and billing experience, preferably with SaaS products, usage‑based billing models, and a global‑customer base. Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably experience with Zuora, Salesforce, and Workday. History of implementing process improvement s, leveraging technology and tools. Advanced knowledge of Microsoft Office tools. Emphasis on teamwork and collaboration, including monitoring and addressing tasks across multiple participants. Highly organized and detail‑oriented with experience managing multiple priorities and deadlines in a fast‑paced environment. Strong analytical and problem‑solving skills. Effective communicator with excellent verbal and written communication skills and ability to positively collaborate with cross‑functional teams and senior leadership. Prior experience in a high‑growth SaaS, software, or technology‑related company is a plus. Bachelor’s degree in Business, Finance, or Accounting preferred. Skills Accounts Receivable (AR) Billing Communication Customer Service Data Entry Enterprise Resource Planning (ERP) Systems Invoices Microsoft Excel Payment Processing Relativity is committed to competitive, fair, and equitable compensation practices. The expected salary range for this role is between $60,000 and $90,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. #J-18808-Ljbffr Relativity