Senior Business Process Analyst, Revenue Operations

Senior Business Process Analyst, Revenue Operations

Remote, US

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.

Revenue Operations at Egnyte is the connective tissue between Marketing, Sales, Finance, Engineering, and the systems that run the business. We are looking for a Senior Business Process Analyst to lead end-to-end process work across our Lead-to-Cash journey, partnering with stakeholders across the company to turn manual, undocumented work into systematic, scalable processes.

This is a senior individual contributor role reporting directly to the Head of Revenue Operations. The work is process archaeology: sitting with operators, learning how the work actually gets done, and turning what you learn into documented workflows, requirements, and systems improvements. You will not be writing reports about process. You will be changing it.

WHAT YOU'LL DO:

• Map current-state workflows across the Lead-to-Cash journey end to end. Document every manual step, decision point, and exception rule that lives in people's heads today.
• Partner with Marketing, Sales, Finance, Engineering, and other stakeholders to identify automation and systems improvement opportunities. Own the requirements documentation that hands off cleanly to Salesforce admins, IT, and engineering.
• Work alongside operational leaders across the revenue lifecycle to prioritize improvements and track execution. Be the person they trust to turn ideas into actionable specs.
• Build and maintain a process documentation library: SOPs, swimlane diagrams, and exception registers that turn tribal knowledge into institutional knowledge.
• Translate between business and technical teams. Take "this is how we do it" and turn it into "this is what the system needs to do."
• Track and report on process health: manual touchpoints, error rates, cycle time, and downstream quality. Make the invisible visible.

YOUR QUALIFICATIONS:

• 5 to 7 years in business process analysis, business systems analysis, or revenue/sales operations.
• Direct experience with Lead-to-Cash processes, from lead capture and qualification through deal structuring, billing, and provisioning. You have lived inside the messy middle of how SaaS revenue actually gets processed.
• Salesforce fluency at the analyst or power-user level. You can write requirements an admin can build from, even if you are not an admin yourself.
• Working knowledge of Lucid chart, Miro, Visio, or comparable process documentation tools.
• Strong written communication. You can produce requirements document a developer can act on without follow-up meetings.
• Diplomatic directness. You can ask hard questions about why something is done a certain way, and propose change, without making people defensive.
• Experience supporting MSP, VAR, or other partner-sold motions.
• Exposure to subscription, usage-based, or hybrid billing models.
• Familiarity with integration platforms such as Boomi or Celigo.
• Formal process methodology background (Lean Six Sigma, BPMN, or similar).
• Location: Hybrid (for candidates within 50 miles radius of an office) or Remote (for candidates outside that range)

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $95,000 - $130,000 annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of View email address on click.appcast.io. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact View email address on click.appcast.io. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.