Program Support Manager

Let’s Build What’s Next, Together. We are Spotnana, on a mission to modernize the infrastructure of the $1.6 trillion travel industry to power the perfect trip for travelers everywhere. Our Travel-as-a-Service platform is designed to make every trip better, whether someone is booking for work or leisure travel, building a travel tool, or looking to offer personalized experiences at scale. Values & Principles Build the future – We are leaders, innovators, and ambitious. Commit to excellence – We’re accountable, partners, and agile. Stronger together – We lead with respect and integrity, are inclusive, and lifelong learners. Who We’re Seeking You! And the rest of the Sales department, Implementations team, and their cross‑functional partners. What You’ll Do A Program Support Manager responsible for the implementation of new customers and additional products or capabilities for existing customers. When ASAP! We are looking to hire and onboard a new hire as soon as we find the right person for the job. Where Our office hub in NYC – you will be required to be in office at least 1 day per week according to our work policy. Why This Role Matters As a Program Support Manager, you will be the technical lead from project kick‑off for TMCs until all contracted products and services are fully launched. You will be part of a global Customer Experience team and will be responsible for the implementation of TMCs and their customers on Amadeus within the Spotnana Platform. Your project management and solutions architecture expertise will help ensure TMCs and their customers fully leverage their Spotnana investment. How We Select Candidates Candidates can expect an initial conversation with our Talent Acquisition team, followed by conversations with key team members and partners. The Day‑to‑Day Lead on‑time and within‑scope technical implementation for Amadeus TMCs and their customers. Facilitate discovery and scoping sessions with new TMCs and their customers for single‑phase and multi‑phase implementations. Lead all aspects of Project Management, including risk analysis and setting goals and KPIs. Advise Amadeus TMCs and their customers on technical best practices, ordering and setup of OID within Amadeus and the Spotnana Platform, and ongoing education via EDIFACT and NDC channel updates. Collaborate with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations and Technical Support to ensure product and service delivery meets TMC requirements. Maintain accurate project plans in SmartSheet and Salesforce. Contribute to organization success through knowledge sharing, documentation, Q&A, and best‑practice iteration. Skills & Qualities We Value Minimum 7+ years of experience working with TMCs in a customer‑facing technical implementation and onboarding role within a highly technical team. Amadeus expertise required, including implementation and management of OBT setup. Understanding of SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other enterprise applications. Experience leading VAT and UAT phases of implementation. Working knowledge of the corporate travel industry. Ability to manage multiple work streams, meet deadlines, and prioritize competing demands. Ability to work cross‑functionally with all levels of an organization, both internally and externally, and across all geographies. Strong interpersonal communication (verbal and written) and organizational skills. Highly motivated, driven, and passionate about technology and customer success. Perks & Benefits Spotnana offers fair, industry‑competitive, and equitable compensation. The base salary range for this role is $125,000 – $145,000 per year, depending on location and other factors. Benefits include: Pre‑tax and Roth 401(k) options via Fidelity with up to a 4% company match. Comprehensive medical, dental, vision, life, and disability plans effective on hire date; we cover 100% of employee premiums and 85% of eligible dependent premiums. Pre‑tax flexible spending account options for health, dependent care, and commuter expenses. Flexible PTO, 10 company holidays, and an end‑of‑year shutdown. Up to 26 weeks of parental leave. Monthly cellphone/internet stipend. Additional perks: IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more. We are committed to fostering a diverse, inclusive environment and encourage these values in everyone on our team. Opportunities are available without regard to race, color, religion, sex, pregnancy, nationality, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military, or veteran status. We believe diversity and inclusion are key to our success. Protect yourself from recruitment scams – All recruiting outreach originates from our internal team via an @spotnana.com email address. We never ask for payment, use external recruiting partners, or conduct interviews on Microsoft Teams. All legitimate openings are listed at #J-18808-Ljbffr Spotnana