Customer Operations Specialist (Billing & Data)

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Hema at View phone number on us.fitly.work

Title: Customer Operations Specialist (Billing & Data)
Location: Remote (Prefer someone local to Deerfield, IL in case onsite meetings are needed)
Duration: 6 Months

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Description:

Summary

• This position will be an integral part of the Capital Services and Support team. The primary function of this position is to support the back-office customer operation functions associated with monthly cycler rental billing and entry of data into the GSP system.

Job Responsibilities

• Enter individual billing agreements in GSP per each cycler shipped based on the daily shipment of cycler rental devices.
• Identify when patients have more than one cycler assigned so retrieval of one of the devices can be arranged.
• Identify when patients have more than one billing agreement active to determine if new billing agreement is required.
• Update and maintain data in designated Excel workbooks and tracking files.

Job Requirements

• Ability to organize workload and prioritize tasks
• Attention to detail with a high level of accuracy and ability to self-check
• Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
• Effective written and verbal communication skills
• Ability to learn new systems quickly (i.e. JD Edwards, and GSP)
• Working knowledge of Excel
• Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
• Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

Qualifications

• 2 5 years customer operations experience
• Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.