Customer Support Agent

Customer Support Agent Full-Time (On-Site)

Join Our Growing Team at Acorn Stairlifts!

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.

***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***

What You'll Do

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and escalate complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and escalate when necessary
• Process RMAs and respond to voicemail and email support requests
• Follow all safety, security, and company procedures

What We're Looking For

• Proficient in Microsoft Windows; strong typing skills
• Excellent verbal and written communication
• Customer-focused mindset with strong listening skills
• Ability to handle difficult situations with professionalism
• Strong analytical and troubleshooting abilities
• Team-oriented, adaptable, and able to work in a changing environment
• Reliable with strong work ethic and schedule adherence

Education & Experience

• Associate's degree (preferred), OR
• 24 years of customer support or related experience, OR
• Equivalent combination of education and experience

Physical & Work Requirements

• Ability to occasionally lift up to 10 lbs
• Primarily a desk-based role with regular sitting, speaking, and listening
• Moderate office noise level
• Reasonable accommodations available

What We Offer

• Comprehensive benefits package: Medical, Dental, Vision
• Enrollment in company 401(k) program, with company match
• Company-paid Life Insurance + Short- and Long-Term Disability
• 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
• A supportive, energetic workplace where success is celebrated

About Acorn Stairlifts

Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independenceone lift at a time.