Director, People & Business Operations

Destination Cleveland seeks a Director, People & Business Operations to lead HR, culture, and core business operations for a mission-driven destination marketing organization. This role oversees talent strategy, employee experience, HR operations, and organizational development while optimizing processes across finance, administration, and vendor management. The director partners with executives to align staffing, performance, and culture with strategic goals, using data to guide decisions. The role champions diversity, equity, and inclusion, builds collaborative cross-functional practices, and ensures policies, systems, and workflows support an innovative, community-focused team delivering impact for Greater Cleveland.